Senior Operations Manager

Chewy   •  

Phoenix, AZ

8 - 10 years

Posted 278 days ago

  by     Yari Quintana

This job is no longer available.

Our Opportunity:

Chewy is currently recruiting for a Senior Operations Manager for our fulfillment centers. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day. 

What you'll do: 


  • Build strong teams while improving procedures, metrics and processes
  • Lead and supervise a team of Operation Managers and Operations Leads
  • Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
  • Develop and maintain a safe work environment
  • Responsible for achieving all operational goals
  • Drive strategic planning and forecasting
  • Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
  • Mentor, train and develop Operation Managers for career progression and learning
  • Ability to develop and share best practices across the shifts and network
  • Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
  • Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness

What You'll Need:

  • 7+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerceexperience
  • At least 5 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes
  • Excitement for working in a start-up environment with high level of ambiguity and change
  • Strong project management and continuous improvement skills
  • Metrics driven mindset
  • Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
  • Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
  • Proven ability to quickly adapt and drive the right results using data
  • Highest levels of integrity and ethics
  • Must flexible to work weekends and/or nightshift
  • Position may require travel


  • E-Commerceexperience
  • Certification and/or experience in LeanSix Sigma and/or Green Belt certification