Senior Operations Manager

Salary depends on experience
Posted on 11/06/17
Mount Juliet, TN
5 - 7 years experience
Arts & Entertainment
Salary depends on experience
Posted on 11/06/17

Primary Duties and Responsibilities:

  • Oversee and manage the Production Control and Wave departments of multiple accounts to ensure the processing of customer orders in a timely and productive manner.
  • Partner with customer demand supply team to identify inventory availability gaps.
  • Manage inventory purchasing levels on behalf of the customer.
  • Manage ERP and MRP planning
  • Ensure that customer requirements are accurately and timely reported according to customer specifications and contractual obligations.
  • Manage daily reporting and reconciliation for On Time Delivery Metrics.
  • Organize data and provide results for management review and actions.
  • Resolve production issues related to systems applications within the warehouse environment using technical/trouble shooting skills.
  • Identify and/or solve operational and WMS issues within the work group to provide productive and quality results.
  • Serve as the primary contact between the company and the client's Production Control team.
  • Work collaboratively with the management team to provide recommendations and solutions to improve inventory on time delivery, order cycle times, schedule adherence, and labor / capacity planning.
  • Identify and recommend enhancements to improve wave functionality within the WMS system.
  • Create; implement and update wave and demand planning operational Standard Operating Procedures.
  • Develop process and procedures when applicable.
  • Support the client with all reporting and queries needed.
  • Partner with operational business owners.
  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and customers.


Education and Experience:

  • Bachelor’s Degree in Business, Transportation, Logistics, Supply Chain or related discipline preferred.
  • Minimum five years related experience.
  • Minimum three years industry experiencepreferred.
  • Minimum three years supervisory or managerial experiencerequired.
  • Previous experience with ERP / MRP planning.
  • Previous experience with WMS wave planning.


Languages and Communication Skills:

  • Must be able to read, write, and speak English fluently.
  • Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from management, employees and customers.


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