A global company with offices in Cambridge, MA, Portsmouth, NH, Dublin, Ireland, Sydney, Australia, Singapore, and Tokyo, HubSpot transforms how organizations market and sell. Through its unique approach to company culture, HubSpot has also redefined how people work and live. Our commitment to autonomy, flexibility, and transparency prompted the creation of our Culture Code, which has gone viral, amassing more than 2M views. Ensuring that our customers and employees are continually growing and learning has helped make HubSpot a Best Place to Work in the eyes of Glassdoor, Fortune, Entrepreneur, Inc. The Boston Globe, and the Boston Business Journal.
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The HubSpot Customer Operations and Analytics team is looking for a Senior Operations Analyst to join our rapidly growing team. Primary responsibility will focus on providing decision support and analytics to our VP and Director level Services management team. This highly visible position will look to drive customer success and revenue metrics through proactive, big data analytics. In this role, you will become a true business partner and empower stakeholders to make data-driven decisions.
The ideal candidate is someone looking to make an impact, driving business decisions through data and analytics. You have the intellectual curiosity to tackle complex data challenges while driving improvements in business operations from concept to implementation. The candidate must be technically skilled, using a combination of data mining, data visualization applications and advanced modeling to provide insights to business partners. You are a collaborative problem solver who will work closely with senior members of Business Intelligence, Account Management, Consulting, Education, Finance and Customer Operations.
Responsibilities include: Provide analytical, operational and decision making support to the Service organization management team Proactively identify opportunities to improve business operations; partner with business leaders to drive impactful projects Drive ad-hoc analysis and make recommendations on key business decisions based on statistical analysis Compile analysis into visualizations that empower stakeholders to make educated data-driven decisions Become company wide subject matter expert on all customer base metrics, data sets and trends Assist with all post sale forecasting, variance analysis, reporting and annual planning Skills: Bachelor’s degree; Master’s is a plus Minimum of 5+ years of relevant experience; e.g. customer operations, sales operations, FP&A, business analyst, etc Advanced Excel knowledge; Strong SQL, database and warehouse experience Salesforce.com or other CRM experience; Looker or other data visualization application experience a plus Strong experience creating complex multi-data-source models; FP&A concepts are a plus Detail orientated, sense of urgency, self-starter who possess the intellectual curiosity to be a systematic problem solver Ability to adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively Proficient communication skills; comfortable creating material for executive audience