Responsible forsupporting the growth andretentionof small group/major group accounts within assigned territory/block of business. Supports director/manager in projects as needed/requested. Customarily and regularly engaged in outside sales.
•40% Provides day-to-day service and support to groups/agents/account representatives. Gathers needed information from client/agent to complete marketing package. Identifies and resolves issues/problems within assigned region.
•30% Develops marketing plans for both new sales and existing accounts. May lead internal execution of renewals, changes and new group transitions. Resolves escalated questions, problems or issues that arise.
•10% Prepares client marketing materials. This may include presentations, renewal packages, group proposals, administrative agreements, etc.
•10% May coordinate and conduct training sessions, enrollment meetings, and site visits. Trains group leaders/agents/accountrepresentatives/members on appropriate BCBSSC policies, procedures, and processes.
•10% Assists in training of new service representatives/office staff regarding implementation of new accounts/retention paperwork/new products and services. Assists director/manager with special projects to include presentations to potential prospects/existing accounts. Prepares weekly/monthly/annual activity reports for management.
Required Work Experience:
Required Skills and Abilities