Senior Marketing Service Representative

Industry: Accounting, Finance & Insurance

  •  

5 - 7 years

Posted 53 days ago

    • Portland, Maine
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  • Summary

    Responsible forsupporting the growth andretentionof small group/major group accounts within assigned territory/block of business. Supports director/manager in projects as needed/requested. Customarily and regularly engaged in outside sales.


    Description

    •40% Provides day-to-day service and support to groups/agents/account representatives. Gathers needed information from client/agent to complete marketing package. Identifies and resolves issues/problems within assigned region.

    •30% Develops marketing plans for both new sales and existing accounts. May lead internal execution of renewals, changes and new group transitions. Resolves escalated questions, problems or issues that arise.

    •10% Prepares client marketing materials. This may include presentations, renewal packages, group proposals, administrative agreements, etc.

    •10% May coordinate and conduct training sessions, enrollment meetings, and site visits. Trains group leaders/agents/accountrepresentatives/members on appropriate BCBSSC policies, procedures, and processes.

    •10% Assists in training of new service representatives/office staff regarding implementation of new accounts/retention paperwork/new products and services. Assists director/manager with special projects to include presentations to potential prospects/existing accounts. Prepares weekly/monthly/annual activity reports for management.

    Required Education:

    • Bachelor's degree - Marketing, Marketing Management, Business Administration, Healthcare Administration, Public Relations, or related field OR
    • Four years' job related experience.

    Required Work Experience:

    • Five years customer service, underwriting, sales, marketing, and/or account management.

    Required Skills and Abilities

    • Comprehensive knowledge of products, procedures, systems, payment policies and financing of product lines.
    • Good judgment skills.
    • Effective customer service, organizational, presentation, leadership skills.
    • Demonstrated proficiency in spelling, punctuation, and grammar skills.
    • Basic business math proficiency.
    • Ability to persuade, negotiate, or influence others.
    • Analytical or critical thinking skills.
    • Ability to handle confidential or sensitive information with discretion.
    • Microsoft Office.

    Required Training:

    • Department of Insurance Licensure must be obtained within 60 days of hire in state employed.