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Senior Manager, Training, Member Support in Chicago, IL


Chicago, IL 60601
7w ago



HR Management, Organization Development & Training


5 - 7 years

Job Description

If you're a Customer Service Training professional with a passion for making a difference, this is your opportunity to directly shape an exceptional member experience, as well as optimizing our Member Support team's skills and effectiveness.

Livongo is breaking new ground in healthcare, as we set a higher standard for member experience and clinical results. As our Senior Training Manager for Member Support, you'll build and lead the team that will develop, organize, plan and execute training programs and strategies for all of our Member Support personnel (Tier 1, Tier 2 customer service and complaint handling reps). You'll optimize the capabilities of our Member Support staff, from front-line associates to Supervisors to Managers. You'll also guide and instruct all of our training staff to create consistently effective and motivational training experiences.

We're looking for a results-oriented, organized and highly efficient expert with Customer Service training experien

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Valid through: 2020-2-21

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