Senior Manager, Sales - Military Aftermarket Services

United Technologies   •  

Windsor Locks, CT

Industry: Transportation


5 - 7 years

Posted 47 days ago

At Collins Aerospace, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

Primary Responsibilities:

  • Responsible for selling a broad range of UTC Aerospace Systems aftermarket products and services for fixed and rotary wing platforms operated by military customers in the Americas.
  • Responsible for new business growth as well as to maintain recurring business with assigned customers, with emphasis onsecuring Long Term Agreements for recurring business.
  • Develop and maintain customer sales and order forecasts and achieve customer territory business capture sales plan for Spares, Retrofits, MRO and Strategic long-term agreement programs.
  • Responsible for marketing and selling UTAS aftermarket products and services to assigned customers.
  • Responsible for achieving spares, retrofits, upgrades, repairs, and long term contract sales plans for assigned customers.
  • Responsible to identify business opportunities and develop strategies for achieving business growth in their assignedcustomers, including identification of future retrofit concept opportunities.
  • Responsible to coordinate proposal activities and lead negotiations to successful closure.
  • Responsible to gather market intelligence information.
  • Responsible to know the assigned customer’s organization, culture, structure, key decision makers and decision making process.
  • Responsible for assigned Customer/Territory Management.
  • Responsible to provide recommendations to support repair, spares and inventory forecast/planning as well as for corporate strategy initiatives.
  • Responsible for developing and managing a strong positive business relationship with the customers.
  • Responsible to continuously drive improvement in Customer Satisfaction metrics.
  • Responsible to own the Aftermarket customer interface for UTAS for assigned customers.
  • Responsible to coordinate across UTAS Customer Service and Business Unit Representatives to develop and capture new business opportunities.
  • Responsible to facilitate resolution of customer satisfaction issues, leveraging functional Customer Service and Business Unit Team members.
  • Responsible to coordinate and lead business reviews and executive visits as required.
  • Responsible to develop and maintain executive level customer information and strategy summaries.
  • Manage and document sales pursuits in the Company CRM.
  • Up to 40% Travel to US locations.

Basic Qualifications:

  • Minimum 5+ years of sales and marketing experience in aerospace industry.
  • Candidate must possess excellent communication and sales skills.
  • Position will be based at a US based Collins site and will involve a considerable amount of travel.
  • Proven track record of success in building customer relationships, closing sales and meeting sales goals.
  • Prepare weekly, monthly reports, update sales pipeline and forecasts as required.
  • Work and share with other Business Unit Development teams to assist in achieving corporate goals.
  • Understanding of U.S. Government contracting process is desirable.


  • Bachelor’s Degree required
  • Master's Degree preferred

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Job ID 01292097