Senior Manager, Program Management

United Technologies   •  

Annapolis, MD

Industry: Transportation


8 - 10 years

Posted 45 days ago

At Collins Aerospace, we’re dedicated to relentlessly tackling the toughest challenges in our industry – all to redefine aerospace.

Created in 2018 through the combination of two leading companies – Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

We are seeking a Senior Manager, Program Management to join our Commercial Avaition Business in Annapolis, MD.

Job Summary

Responsible for the cost, schedule and technical performance of company programs/projects or subsystems of major programs/projects. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms and conditions of contract. Establish design concepts, criteria and engineering efforts for product research, development, integration and test.

Job Responsibilities

  • Monitor airline performance and customer satisfaction
  • Support customer as 2nd tier assistance for field problems and issues
  • Customer POC for all GLOBALink and Applications
  • Responsible for all GLOBALink services activations and changes for existing and new Americas customers (CSSR process)
  • Liaison with GLE and PM/BMs for customer investigations, support, new services
  • Technical support to Sales & PM/BM
  • Technical educator for data link operation
  • Develops & presents VIPs, service reviews, and GL news
  • Coordinate trials and new customer / aircraft start-ups

Basic Qualifications

  • Possess 8 or more years of ACARS experience
  • Knowledge of ACARS and ACARS subsystem (GMP, GDS, GNMS, RGS, AMQS and ICR
  • Knowledge of GLOBALink Communications media (VHF, VDLM2, HFDL, INMARSAT, & Iridium) and ACARS applications & protocols (618, 6120, ...)
  • Ability to describe ACARS message flow from aircraft to end-system (airlines/CAA) across ARINC Network and inter-networking with other DSP
  • AQP completion, labels and routing, GL system configuration
  • Assists with VAS and development (OpCenter, Weather Svs)
  • Outstanding written and oral communications skills
  • Possess managerial skills to manage a team of 8-10 individuals


  • Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
  • Tuition reimbursement
  • Life insurance and disability coverage
  • And more

Job ID 15980