Reporting to the Director,Transportation and Drop Ship Americas, the Senior Manager isresponsible for the cost, performance, and Customerexperience in QVC’s delivery and returnsnetworks. This key role is located at QVC's corporate HQ in West Chester, PA, a suburb of Philadelphia.
Job Description Details
The QVC group is among the top 5, direct to consumer parcel shippers in North America. As Sr. Transportation Carrier Manager for outbound parcel shipping, you will be responsible for ensuring performance of our carriers and that the network meets all of our customer commits. This person will own daily operational aspects of a network that has a parcel spend that exceeds $300MM, and ships in excess of 100MM packages.
This role independently interfaces on multiple levels across QVC and carriers, leading the analysis of opportunities and delivering recommendations and decisions in cost and services. This person develops, oversees, and analyzes key metrics on the delivery performance of the delivery networks, collaborating with multiple departments to create insights, models, and actions that emerge from data and reporting.
The Senior Carrier Manager is responsible for partnering with our technology team to develop and promote programs, initiatives, and enhancements to QVC’s systems to maintain a modern, stable, efficient solution. This individual oversees the direction and strategy for the configuration and optimization of all solutions in QVC’s transportation systems, with a focus on support of QVC’s overall cost, service, and capacity strategies. This individual is a key contributor to network decisions around the allocation of Distribution and Returns from the perspective of the impacts of cost and service.
Education and Experience Requirements: