Senior Manager or Director, Credit Reporting

Credit Acceptance Corporation   •  

Southfield, MI

5 - 7 years

Posted 179 days ago

This job is no longer available.

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. 

Credit Acceptance offers team members:

  • Extensive growth opportunities as demonstrated by our track record of promoting internally  
  • An atmosphere that is collaborative, challenging, and filled with forward thinking team members
  • Ongoing business training and career development opportunities
  • Strong work-life balance with generous PTO beginning on day 1
  • Competitive market-based salary with quarterly profit sharing and annual merit bonuses
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work

We are hiring a Credit Reporting Sr. Manager or Director within our Compliance Department   

  • Relocation assistance offered
  • Level of role to be determine upon specific industry and leadership experience

Responsibilities in your area will include:

  • Lead team members who are responsible for receiving, investigating and responding to credit reporting and identity theft complaints received by the Company
  • Set Clear Expectations and continually reinforce those expectations to ensure all team members clear on their role
  • Create the Right Environment within the department by building trust and credibility at all levels and supporting organizational change
  • Train your Team to improve performance.  This includes identifying when and how to use training and delivering it in an effective manner to the supervisors
  • Manage Performance by providing performance feedback, tracking your team member’s progress against their expectations, and providing ongoing coaching to improve performance
  • Directly affect your team to drive top performance. You will do this by:
    • Ensuring your team consists of the Right People and the Right Number of People
    • Setting and enforcing Clear Expectations for your team
    • Creating and maintaining the Right Work Environment
    • Monitoring and evaluating team performance
    • Continuously coaching the team on effective investigation and assessment techniques
    • Effectively communicating so that all team members are abreast of current state of the department and organization
    • Executing administrative tasks as needed within the role
  • Ability to learn and oversee the Company’s duties and responsibilities as a furnisher, in accordance with the Fair Credit Reporting Act (“FCRA”), and working with Company counsel to oversee Company compliance with the Act
  • Setting your team up for operational success by:
    • Getting close to the work and the people through observing your team members doing the work
    • Enforcing the proper application of department processes and policies
    • Identifying barriers and develop business strategies to improve and support company and departmental objectives
  • Regular and predictable attendance as outlined in the department attendance policy


Position Qualifications: 

Required Qualifications:

  • At least 5 years of in-depth business knowledge of Metro 2® credit reporting, FCRA and e-OSCAR®
  • Knowledge of Fair Credit Reporting Act regulations and of the CDIA Metro 2 data furnisher guidelines
  • Proven ability to quickly learn and become a subject matter expert in new systems/processes
  • Bachelor’s Degree or Equivalent Experience
  • Previous leadership experience in this line of work

Company Core Values:

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
  • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
  • Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
  • Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
  • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.