Senior Manager, Operational Excellence at Change Healthcare in Pittsburgh, PA

Overview Of Position

Business Process Analyst: Plans, performs, and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads, and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement, and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.

Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Determines methods and procedures on new assignments and may coordinate activities of other personnel.

What Will Be My Duties And Responsibilities In This Job?

The Senior Manager of Operational Excellence is a newly created role within Change Healthcare’s Physician Revenue Cycle Management (RCM) Services business unit, which provides outsourced, end-to-end RCM services to independent and employed ambulatory provider organizations. As a member of the Operational Excellence team, the Senior Manager will contribute to business strategy focused in accelerating new customer growth, improving operations efficiency, and ensuring customer value. The Senior Manager will be responsible for leading initiatives through the complete project lifecycle, including opportunity identification and hypothesis formation, validation and analysis, solution design and recommendation, execution and change management and value realization. This role will collaborate with a matrixed team of stakeholders including Sales and Marketing, Client Management, Operations, Finance, People and Talent and Technology shared services. The Senior Manager reports directly to the Vice President of Operational Excellence.

What Are The Requirements Needed For This Position?

• 5+ years of experience in management consulting, corporate strategy, or operational excellence
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• Education: Bachelor’s degree required

What Critical Skills Are Needed For You To Consider Someone For This Position?

• High business and analytical acumen; comfort using data and metrics to diagnose root cause drivers of operational performance and prescribe specific improvement plans
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• Demonstrated ability delivering business results in a matrixed organization, partnering with a broad mix of functional stakeholders
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• Demonstrated ability to lead multiple projects and initiatives simultaneously, across multiple stakeholders; judgement to effectively prioritize and allocate resources across competing programs to maximize impact and benefit
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• Demonstrated knowledge of key financial concepts, including return on investment (ROI) and unit economics
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• Excellent communication and presentation skills
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• Acute and/or ambulatory RCM operations experience

What Are The Working Conditions And Physical Requirements Of This Job?

• General office demands.