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Senior Manager of Strategic Customer Success in CA

1w ago


$80K - $100K*


Account Management


5 - 7 years

Job Description

Smartsheet is looking for an experienced manager to lead one of our Customer Success team. You are passionate about coaching and developing team members to provide great customer experiences and results.

As Sr. Manager of Customer Success, you will oversee our CSMs working in the field and will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to promote usage, retention, and growth.

This is a remote position based in California and will report to the Vice President of Customer Success.


  • Lead our Western Strategic Customer Success team, creating and executing a cohesive strategy with tangible goals, consistent performance, and tracking of essential metrics to increase retention and expansion
  • Drive programs and services across all customers that grow usage, satisfaction, customer health, renewal/expansion, and likelihood t
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Valid through: 2020-5-19

About Smartsheet

Smartsheet is a software as a service (SaaS) application for collaboration and work management that is developed and marketed by, Inc. It is used to assign tasks, track project progress, manage calendars, share documents and manage other work. It has a spreadsheet-like user interface. As of November 2014, Smartsheet is used by 5 million people at 55,000 organizations. It was initially unpopular until a redesign in 2010, which was followed by an increase in adoption and larger funding rounds. Smartsheet is used to collaborate on project timelines, documents, calendars, tasks and other work. It combines some of the functionality of Microsoft Excel, Project, Access and Sharepoint. It competes with Microsoft Project. As of November 2014, there are 5 million users of Smartsheet at 55,000 organizations. According to Forbes, Smartsheet has "a relatively simple" user interface. The interface centers on "smartsheets," which are similar to spreadsheets typically found in Microsoft Excel. Each smartsheet can have its rows expanded or collapsed to see individual tasks or large-scale project progress respectively. Tasks can be sorted by deadline, priority or the person assigned to it. If a spreadsheet contains dates, Smartsheet will create a calendar view.
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