$200K — $250K *
About the role
Chime is growing our member (customer) experience organization, focused on developing and implementing a world-class member experience strategy that delivers a positive, meaningful experience across all touchpoints. It is built around 3 guiding principles:
As the Senior Manager of the Product Operations team, you will lead product operations managers responsible for coordinating product launches, establishing feedback loops, and creating processes and tools that allow us to scale, while also owning our contact rate reduction targets across major product areas of core banking, growth and risk. Contact rate is one of our company level objectives and key results, so this role provides a lot of visibility across all levels of the organization.
You will also be responsible for setting the strategy for the Product Operations team, in close partnership with the Director of Member Obsession and cross functional partners across the business. In this role, you’ll coach, inspire and develop your team, help influence Product strategy, prioritize projects and establish best practices. You’ll also stay close to the work by directly owning relationships with product leaders and product managers across our member experience teams.
This role cannot be performed in the state of Colorado.
In this role, you can expect to
To thrive in this role, you have
A little about us
We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.
Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!
We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others.
What we offer
We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process,
Valid through: 4/26/2021