Senior Manager of Operations Strategy

Citizens Financial Group, Inc   •  

Riverside, RI

Industry: Accounting, Finance & Insurance

  •  

11 - 15 years

Posted 43 days ago

Responsibilities

  • Guide the migration and modernization of core back office functions to a leaner, more integrated, more automated new model at superior operational performance
  • Lead strategy development for the TSI partnering with peers and business partners
  • Create and manage the 3-5 yearinvestment roadmap for enabling capabilities required to maintain best in class customer experiences vs. peer banks and relevant Fintechs
  • Manage a colleague engagement program across 3 major sites and ~60 colleagues
  • Support critical exercises related to headcount, investment, risk management, incentives and compensation, etc
  • Evolve metrics and systems of tracking to identify / champion improvement opportunities

Qualifications

Required Qualifications

  • Experience with strategic program management, via consulting or corporate change management responsibilities
  • Experience in Operations highly preferred
  • Experience with Banking, Treasury solutions, or Financial Technology
  • High level of curiosity and a proven track record of creative problem solving
  • 10+ years of progressive experience

Education:

High school diplomarequired

Bachelors Degree Preferred

Job ID/ Req. Number191495