Senior Manager of Operations, Fulfillment in Seattle, WA

$100K - $150K(Ladders Estimates)

Alto Pharmacy   •  

Seattle, WA 98160

Industry: Pharmaceuticals & Biotech


5 - 7 years

Posted 40 days ago

As Senior Manager of Operations, you'll be a key leader for the operations team leading a team, measure success through data, and ensure our patients have excellent experiences. You will develop, manage, and drive appropriate KPIs to measure the performance of the team and individuals. The role will drive improving patient experience, launching new locations, implementing standard work guidelines, contribute to on-time dispatch and efficient delivery operations, and manage fulfillment operations at the activity or process level.

Our mission at Alto is to be the world's most patient-centric pharmacy, where patients receive the care they deserve. We are building the best pharmacy for everybody, everywhere. You are passionate about our mission and have the desire to shape the future of pharmacy. You thrive in ambiguity and see this as an opportunity to forge the best path. You are a problem solver, identify patterns and issues, and implement solutions. You are an inspiring and organized leader that truly values the impact Alto's work makes on our patients. You always put the patient first.

You are an ideal candidate if you:

  • have 5 to 7 years of progressive experience working in an operations environment and at least 5 to 7 years in leadership role supporting operational functions in the areas of fulfillment, pharmacy and/or delivery
  • Strong relationship management experience building relationships with front line support, the product team, and the patient care team
  • Have scaled teams and built sustainable tools and repeatable processes
  • Are analytics and metrics focused and have a track record for driving KPI improvements.
  • Demonstrate leadership skills including experience leading managers
  • Enjoy partnering with cross-functional teams to translate new business development needs into operational plans
  • Communicate well with various stakeholders and can build project proposals and business cases
  • Deliver meaningful results while operating in a fast-paced environment
  • Are able to train, motivate, and coach teams to maintain highpatient care standards and build team morale
  • Multi-task well and can effectively prioritize multiple engagements simultaneously

It is a plus if you:

  • Pharmacy background or have healthcare experience and have managed a team with complex workflows
  • Masters in Business Administration

Valid Through: 2019-10-31