The Senior Manager of Menu Services contributes to the success of the brand by leading the continuous improvement of products and processes that support the execution of the menu. This position also leads efforts to systemize and support new products and promotional items for testing and implementation. Decisions will be modeled in accordance with the Strategic Plan and Zaxby’s Operational Core Values; Guest Focused, Develop Talent, Operational Excellence and Continuous Improvement.ESSENTIAL JOB FUNCTIONS:Essential duties may include, but are not limited to the following:?CONTINUOUS IMPROVEMENT: oLead continuous improvement of products, processes and procedures that support the menu and benefit unit level economics.oResponsible for managing internal auditing system to facilitate the identification of improvement opportunities within menu processes and procedures that support the successful execution of the menu. Programwill also include consumer feedback from all sources to result in the creation of deliverables to address consumer opportunities. ?PRODUCT DEVELOPMENT SYSTEMIZATION: oProactively manage the connection between Product Development functions and the integration of products and procedures into the operating system. oTake ownership of new and improved deliverables during the Stage Gate development process and collaborate with internal/external subject matter experts to systemize. This includes accountability of the product and processes, and collaboration with internal departments on the development of procedures and evaluation of operational impact in order to take a productfrom the validation stage to testing to system introduction. ?BRAND STANDARDS: oResponsible for all content of menu standards documentation as well as all other materials and tools that may be subsequently developed for training, testing, operations support, marketing materials, website content, etc. oEnsures all standards are documented and continuously shared within and across organizational lines, including QA, Supply Chain, Operations and Brand Marketing.?SERVICE AND SUPPORT: oDevelops and directs Menu Services leadership for all levels of the organization.oDevelops action plans for projects including criteria for success, business case, resources and timelines. Identify key hurdles and actions needed to successfully achieve projects. oConducts and evaluates technology, equipment and process innovations, testing at all levels, and production runs in a variety of areas to achieve project objectives. Summarizes and documents results including recommendations.oFacilitates working sessions and training presentations.oMaintains documentation of menu product standards for internal and external customers. ?Manages documentation and records in order to ensure that they are complete, current, secure and easily retrievable. This may include designing, organizingor maintaining technical or regulatory records (e.g., paper formula files) and reports.© 2018Zaxby’s Franchising LLC?Identifies, classifies, maintains, and protects files, documentation and sensitive information consistent with record handling and retention requirements. Documents & archives technical information & requirements. ?Includes management of a variable number of contractors to perform auxiliary functions. Manages two or more contractors; appropriately allocate work and provide guidance as necessary.?Advises senior leadership team of recommendations to leverage technology and process optimization to create business opportunities in alignment with strategic plan.?Recognizes & supports Zaxby’s culture to ensure success while maintaining purpose, principles and values.?Documentsall expenses of activities related to assigned areas of the business. Forecasts and manages project budgeting. ?Travel -less than or equal to 25% of work time QUALIFICATIONS:?Interacts with multiple departments and various layers throughout the organization. ?Influence, tact and diplomacy are critical to this role, as the menu services team initiates action from multiple players, requests collaboration between departments and troubleshoots barriers to progress. ?Establishes credibility and relationships with service vendors, product manufacturers, in-store and above-store management and licensees. ?Must have the desire and ability to perform autonomously over extended periods oftime. ?Must be a self?starter personality who can research, create and present recommendations swiftly and operate with minimal supervision. ?Must be detail oriented in approach to work, timeline and process driven. Innate and effective problem solving skills with intellectual curiosity.?Must have ability to apply knowledge and experience of multidisciplinary business principles and scientific methodology to achieve successful outcomes in a wide range of projects and activities. ?Requires cross functional expertise in a variety of fields; supply chain, quality assurance, R&D, operations, marketing and training. ?The identification and prioritization of areas of improvement often require resolution in multiple areas of the business, requiring complex and sophisticated methods of influence and problem solving. EXPERIENCE AND TRAINING GUIDELINES:Education: Bachelor of Science in Business, Engineering or relevant scientific/business discipline preferred orequivalent in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training. Experience: 10+ years of experience in operations services, applied R&D, operations or supply chain required. 5years of incremental experience in food or beverage product development, commercialization, purchasing, training or equivalent experience strongly preferred.