Senior Manager of Cloud Infrastructure Operations

Qualys   •  

Foster City, CA

Industry: Business Services


11 - 15 years

Posted 295 days ago

This job is no longer available.

Role & Responsibilities

  • Ensure the Cloud Platform & Services are designed and implemented to support Private and Public infrastructure initiatives and are aligned with the overall business strategies and priorities.
  • Demonstrate hand-on knowledge of Private and Public Cloud Computing. Designing, Provisioning and administration using best practices for enterprise customer across multiple cloud offering (Vmware Private Cloud, Amazon Web Services and/or Azure).
  • Play a key role in advancing the cloud (IaaS) eco-system and culture of technical excellence.
  • Ensure all technical procedures (Installation, Configuration, Run books) are documented and updated and are contributing to the maintenance of operational standards.
  • Automation of infrastructure services and system administration task where possible
  • Lead & Deliver the Infrastructure capability transformation for production and Engineering R&D environment, with focus on user-experience, resilience, performance, availability and total cost of ownership.
  • Lead the customer facing Cloud Infrastructure & operations for all Company products, with high availability, superior performance and 24x7 support.
  • Lead & Deliver operational excellence with focus on the service management and DevOps approach to achieve agility, speed, scale and efficiency.
  • Partner with Engineering teams and rest of operations teams to architect and design the infrastructure for customer facing services as well for the R&D environments.
  • Build a high performing Infrastructure Operations team that operates with a culture of business and customer centricity.
  • Lead Service Management implementation for Infrastructure services, partnering with Engineering teams to improve service experience, MTTR, Up-time and resilience.
  • Implement a Service Monitoring capability to proactively address the operational issues for all customer facing infrastructure assets
  • Lead annual strategic planning, tactical operation planning, the development of service improvement, and contingency operation plans including BCDR.
  • Lead annual budget planning for infrastructure assets and services.
  • Provide technical leadership, mentoring and coaching for all staff and foster a culture of accountability, innovation and team building.



Experience and Skills:

  • 10+ years experience managing complex Cloud & IT infrastructure and working with high demand Engineering and customer organizations.
  • At Least 8+ years of overall InfrastructureArchitecture & Engineering in defining and developing high security, high availability solutions.
  • At Least 6+ Years of experience in a Leadership role managing Global Teams.
  • Experienced with running large complex global infrastructure spanning across multiple data center leveraging private & public cloud.
  • Experience designing and delivering secure cloud solution on AWS, Azure(must have)
  • Expertise in one or more Infrastructure automation technology(automating network and host provisioning)
  • Prior Experience developing and/or supporting core Infrastructure computing services (Domain Controller, DNS, Virtualization, VMWare, Storage, Backup/Recovery, Data Security, Data Replication & monitoring.
  • Expert level Compute Experience managing Hitachi, Cisco & Dell Infrastructure
  • Experience with Storage Products from EMC, Netapp, Hitachi and/or other storage products.
  • Containerization concepts, experience with clustering and scheduling suites such as Docker Swarm, Kubernetes, DCOS (must have)
  • Expert level Hypervisor Experience: VMWARE, KVM, Hyper-V (must have)
  • RHEL, CentOS LINUX (must have)
  • Experience with monitoring (Nagios) and logging solutions (Splunk, ELK)
  • Experienced with DevOps & ITIL approach in running a superior service operations & delivery function.
  • Experience with robust Infrastructure Capacity Planning.
  • Demonstrated ability to prioritize tasks or projects to align with the strategic objectives and with business goals.
  • Demonstrated ability to assign recurring tasks and to utilize metrics to measure effectiveness.
  • Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems.
  • Proven record of building high performing teams.
  • Proven history of thriving in a fast-paced environment, while dealing with ambiguity.
  • Excellent verbal and written communication skills
  • Proven record of building high performing teams.
  • Proven history of thriving in a fast-paced environment, while dealing with ambiguity.
  • Bachelor's degree.