Senior Manager

5 - 7 years experience  •  Hospitality & Recreation

Salary depends on experience
Posted on 05/16/18
Romeoville, IL
5 - 7 years experience
Hospitality & Recreation
Salary depends on experience
Posted on 05/16/18

Job Description

Project Summary

McDonald’s Global Technology Development Innovation Team is looking for a Senior Manager, focused on the IT execution of Market Operational Testing.

The Department:

We are the Global Technology Development team. We are a tight-knit, forward-thinking team of technologists that puts McDonald's solutions in the hands of customers and crew. Our technology powers 71 million orders in 120 countries across the globe every single day – serving 1% of the total global population. We are passionate leaders, who leverage technology to create a better and more innovative McDonald’s.

The Team:

The Global Technology Development Innovation Team is at the center of McDonald’s innovation, helping to drive exciting improvements which save money, save, time, or create a better customer or employee experience. We are technical experts, who:


• Configure and deploy restaurant technology to support country operational tests
• Develop and maintain software used to automate operational testing
• Maintain hardware and software used at the innovation center and in the testing process
• Partner with operations teams to access and analyze operational data
• Partner with operations teams on new innovation ideas
• Participate in an innovation forum focused on governing innovation projects

Responsibilities

Test Execution

The innovation space includes operational testing in 3 fully functional kitchens, which are rotated based on need on a regular basis.

• Partner with Operations to create test schedules, goals, and plans for the IT team
• Create and execute a thorough staffing plan to ensure we are well staffed to support all testing
• Create and execute a training plan to ensure all staff are well trained on all aspects of their work
• Understand currently deployed software and challenges in the environment
• Develop and Implement a process for refreshing hardware and software in the lab to ensure testing abilities stay current
• Understand strategic goals and develop a plan to ensure that test capabilities can be enhanced to support strategic goals
• Grow and maintain expertise on the applications
• Monitor planning and setup and help to manage risks tied to testing

Test Software

• Understand the simulation application and ensure a strategy exists to support application long term
• Remove barriers for the team
• Help to ensure that resources gain access to critical operational data
• Develop and Implement a process for refreshing hardware and software in the IC to ensure abilities stay current

Minimum Requirements

REQUIRED SKILLS

• Bachelor's Degree from an accredited college or university in a technical discipline
• 5 years of professional experience in leading and managing software architecture and engineering teams that includes:
o Working in a fast-paced, often changing, ambiguous environment
o Having balanced multiple priorities successfully
o Deliver information in a clear, concise way to stakeholders, keeping them well informed to make appropriate decisions

DESIRED SKILLS

• Passion for McDonald’s Operations and innovation
• Experience with POS or other restaurant facing technology
• Proven technical aptitude
• A strong understanding of software architecture and software engineering practices
• Experience with service / API consumption
• Preferred: Degree in Information Systems, Computer Science, Computer Engineering, or related field
• Self-driven leader who actively works to improve and create strong processes to ensure successful partnership and execution
• Desire and ability to build strong, cohesive relationships across other teams
• Strong verbal and written communication skills
• Proactive, self-motivated, and team-working

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