The Infrastructure Engineering, Operations and Support (iEOS) organization is a component of Advance Auto Part’s Information Technology function. This team is responsible for all phases of Infrastructure delivery from architecture to daily operations. iEOS operates at significant scale supporting over 70,000 connected end points and nearly 75,000 team members across North America. We deliver infrastructure and support services that have a clear impact on Advance Auto Part’s Mission of having a “Passion for Customers. Passion for Yes”.
The Senior Manager - IT Store InfrastructureArchitecture and Engineering is a member of the iEOS Team with overall accountability for delivering store infrastructure and infrastructure services to 5,000 retaillocations, supporting 70,000 Team Members who directly serve our customers. This individual will be responsible for overseeing all aspects of store infrastructure, architecture and engineering. The Senior Manager will play a crucial role in developing the next generation store architecture to support a more robust customer experience, including point of sale hardware, in-store networking, wi-fi, mobile, wide area network, software defined networking and voice services.
This position is responsible for championing and driving organizational and technological change with the goal of continuously improving Advance Auto Parts’ ability to serve our customers better than anyone else. As a result, the incumbent in this position will continuously challenge the status quo and drive for actionable insights to improve store infrastructure availability, engineering standards, infrastructure service delivery, and operational excellence.
This position is responsible for building and maintaining strong relationships with the appropriate Business Operations Teams, Support Leads, Application Development Leads, IT Leadership Teams and their direct reports. This position is the escalation point for issues which cannot be resolved by the members operating within the Second Level Support Team.
This position has direct management responsibility for a number of individual contributors and must maintain a high-quality resource plan. In addition, this position will have responsibility for maintaining an effective labor sourcing strategy including, where appropriate, off-shoring. This position is responsible for developing and maintaining strong senior level relationships with Advance Auto Parts’ external partners and ensures that Advance receives the maximum value from infrastructureinvestments.
PRIMARY DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Analysis – Analyzes Problems and Issues
Decision Making – Makes Sound Decisions
Planning – Establishes Group Plans
Managing Execution – Delegates and Monitors
Financial Acumen – Uses Financial Data
Innovation – Engages in Innovation
Focus on Service – Anticipates Service Needs
Influencing – Influences Others
Collaborating – Collaborates with Others
Developing Others – Develops Team Capabilities
Communication – Writes and Speaks with Impact
Listening – Listens Attentively
Open Communication – Fosters Open Communication
Building Relationships – Builds Relationships
Leveraging Diversity – Values Diversity
Results Orientation – Drives for Results
Establishing Trust – Inspires Trust
Adaptability – Adapts Productively
Production Operations and Support – Defines and Executes Support Procedures
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in Computer Science or equivalent combination of relevant education and experience
Minimum of 10 years direct IT leadership experience, 5 of which must be in engineering leadership
Expert understanding of operating systems (Microsoft, Linux)
Direct experience engineering for and management of a large multi-site environment
Demonstrated change management leadership
This position will supervise the Store Infrastructure Engineering team within the iEOS organization for Advance.