Senior Manager, Healthcare

West Monroe Partners   •  

Seattle, WA

Industry: Professional, Scientific & Technical Services


11 - 15 years

Posted 45 days ago

What will you be doing?

Senior Managers at West Monroe Partners must possess proven and repeatable experience in the three main areas of responsibility:

Client Delivery:

  • Independently manage large, strategic engagements
  • Communicate and report project status to C-level executives and Finance management, including budget, risks, issues, etc.
  • Mentor and manage teams of consultants to deliver the project on time, on budget as well as QA work done by the team
  • Understand underlying relevant technologies to be able to direct the design, development, testing, and implementation of a technical project
  • Quickly respond to client requests for immediate issues while also being able to drive projects to completion
  • Analyze each client's specific request and determine the underlying problem and recommend proper solutions
  • Identify and eliminate roadblocks for the team
  • Oversee the overall project, with ultimate responsibility for success or failure of the engagement, specifically focused on ensuring overall client satisfaction and quality of delivery and profitability of the engagement
  • Conduct and document interim client satisfaction reviews with client sponsor and project manager

Practice Development:

  • Identify team strengths and issues; drive and develop better behavior to create more effective consultants
  • Participate actively in the recruiting process for other consultants
  • Coach and manage other consultants and actively participate in the performance expectation process
  • Actively monitor employee development, performance management, and training; address employee engagement issues; engage office/practice leaders and human resources as appropriate
  • Meet with solution line leaders to understand and manage the state of practice, projects in flight, client billings and receivables

Business Development:

  • Create work plans, pricing estimates, and risk assessments for prospects
  • Actively build a professional network and affiliate network in the local community
  • Contribute ideas and expertise for go-to-market strategy; help execute business development campaigns
  • Present solutions and proposals to clients and prospects
  • Understand business needs and requirements and help turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports, and project plans
  • Serve as Account Manager to coordinate client activity, identify cross-sell opportunities, manage follow-up, and ensure consistent WMP experience

What do you need to bring to the table?

  • 10 + years of hands-on experience as a project manager leading business and technology strategy projects and full lifecycle software implementation projects
  • 6+ years’ experience specifically working in consulting
  • 3+ years of experienceworking with Health plans
  • Bachelor’s degreerequired
  • Deep industry experience solutioning a variety of health plan (medical) issues and well versed with current market trends, challenges and issues for healthcare
  • Strong background working within the Healthcare Payer industry, specifically with customer relationship strategies, technology modernization, and operations transformation
  • Prior team-based project leadership experience in a consulting firm
  • Knowledge and experience with complex business systems integration and technology transformation, custom design and development, database design, and data management
  • Experience with healthcare-specific systems a plus; particularly on the payer side
  • Experience working in a fast-paced, collaborative, and team-based project environment
  • Ability to lead and mentor other team members or developers while leading projects
  • Excellent leadership, organizational, verbal and written communication skills to communicate technical concepts to non-technical business people
  • Ability to travel up to 50%