Senior Manager, Global Email & Collaboration Services

United Technologies   •  

Farmington, CT

Industry: Transportation


11 - 15 years

Posted 61 days ago

This job is no longer available.

Otis, the world leader in providing reliable, efficient and technologically advanced elevators, escalators and people-moving systems, is looking for a Senior Manager, Global Email & Collaboration Services to lead and manage the migration from on-premises email to the O365 suite of end-user products across its global environment. The successful candidate also will lead and manage the Otis SharePoint environment and efforts to migrate to SharePoint online, where appropriate.

Essential Responsibilities

  • Establish and manage a support team and related processes for support services, utilizing employees and partnerships with new and existing partners
  • Establish a methodology and measurements to evaluate end-user satisfaction for relevant services
  • Manage licensing and cost of O365 services
  • Maintain the currency of software versions and manage any required refresh activities
  • Establish, support and help drive the adoption of ITIL practices using ServiceNow to support end users
  • Identify and act on opportunities to offer new and innovative collaboration tools to Otis global users


  • A bachelor's degree in computer science or related field is required

Basic Qualifications

  • Strong technical infrastructure background with at least ten years of relevant, proven and broad experience
  • Experience managing a large global email environment – with office-based and field-based personnel – on personal computers, tablets and mobile devices
  • Experience leading the migration from on-prem Exchange to O365 and establishing support services for O365
  • Extensive knowledge of Microsoft O365 and related products and licensing within the suite, including OneDrive, Teams and SharePoint (on-prem and online)
  • Experience in an ITIL environment
  • Experience working in a global environment, leveraging outsourced services from multiple partners
  • Ability to work in a team-oriented and fast-paced environment
  • Strong interpersonal, verbal and written communication skills
  • Strong attention to detail
  • Ability to handle multiple tasks, assignments and projects simultaneously

Preferred Qualifications

  • ITIL certification preferred
  • Experience using ServiceNow preferred