The Senior Manager, Freight Audit Payments (FAP), reporting to the Global Freight Controller, will be responsible for providing leadership to a centralized Corporate Freight Settlement function responsible for over $1 Billion of freight spend. Position oversees existing operations in multiple settlement platforms while supporting consolidation and expansion initiatives in line with the long-term vision of WestRock’s leadership. The Senior Manager, Freight Audit Payments, is responsible for maintaining and improving carrier relationships while working with external carriers, Logistics, Plant locations, IT and Accounting functions to identify root causes for freight invoice discrepancies. Through hands-on involvement, the position will implement solutions to reduce exceptions, improve paid on time %’s, and drive productivity/efficiency metrics.
How You Will Impact WestRock:
Oversee Freight Settlement Day to Day Operations
Own the FAP team’s strategic direction, key metric development, and process improvement
Effectively manager and provide leadership for FAP team of 15-20 (including managing offshore processors)
Manage overall transactional volume and operational performance of FAP team
Identify root causes of freight invoice discrepancies and remove obstacles with internal and external parties (carriers, AP, sites, Freight Procurement, and IT) to create efficiencies, increased automation, and enable issue resolution
Drive Employee Engagement
Work with Corporate Freight Accounting to book month-end accruals from various platforms
Manage Relationships with 3rd Party Carriers, 3rd Party FAP Provider and Internal Locations
Identify and implement Service Level Agreements (SLA) regarding processing times, etc.
Provide carrier reports for FAP issues & KPIs and Attend Freight Procurement carrier meetings to address & resolve carrier payment issues, as needed
Own the external 3rd party FAP provider relationship(s)
Manage relationships with WestRock Freight Procurement/Divisions and freight carriers to centralize the ownership & management of the related processes
Lead Process Improvement Initiatives
Create, lead, and deliver on various process and system improvement projects, working with functionally diverse groups
Identify and implement costs savings by reducing manual resolutions/fees, etc. with 3rd party FAP partner and WestRock sites
Design effective controls related to Freight Settlement, working with IT, Financial Compliance, Freight Procurement and Freight Accounting.
Interface with internal and external auditors
What You Need to Succeed:
Bachelor’s degree in Accounting or Finance required
Freight Settlement ExperiencePreferred, but not required
10+ years of accounting or related experience managing a high volume transactional process
Strong analytical and systems skills
Demonstrates Hands-On Approach to leadership, managing, and developing teams
Must be able to adjust and work effectively in a dynamic, changing, and collaborative environment.
Ability to communicate effectively and confidently across all levels of the organization.
Experience in paper or manufacturing experiencepreferred, but not required.
Proficiency in Excel, JD Edwards, SAP (or otherfinancial systems), Hyperion/Essbase/Smartview, and otherreporting and analytical systems.
What We Offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work