The Senior Manager of eCommerce Fulfillment will play a crucial role in supporting the growth of Gap Inc. brands’ online businesses around the world as well as transforming our supply chain. This role is a hybrid of traditional jobs in strategy/strategic planning and business operations, requiring a mix of analysis, strategy development, cross-functional leadership and project management.
The Senior Manager is the primary partner to the brand’s online team in the development and execution of inventory position, customer fulfillment offers and forward-looking online strategies in response to business priorities. S/he monitors network capacity based on the brand’s commercial plan and performance, and DC network health. S/he is a key partner for planning brand demand and helping operational teams to overcome risk and prioritize investment. S/he leads the operational hindsight process to drive continuous improvement efforts between the brand online team and logistics network.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Serve as the fulfillment authority to brand Online/Finance/Company Planning teams, in conjunction with Brand Operations leader, translating customer demand strategies into a recommended customer delivery model to support inventory availability and DC operations.
Maintain ongoing understanding of network capacity, Brand “share of capacity”. Partner with IM and Online Company Planning to set targets to maximize networkutilization
Drive appropriate actions to manage/optimize network performance based on insights produced by central eCommerce Fulfillment team
Responsible to provide DC/logistics network with accurate brand forecasts based on Brand priorities and emerging business needs. Negotiates “out of guardrails” demand prioritization and non-standard delivery needs
Build the DC level plans that roll-up to the annual operating plan and unit alignment updates, including outbound flow forecasts and capacity management guard rails
Manages cost driving components of Service Level agreement to ensure business needs are balanced with company’s financial targets
Set goals and metrics to ensure fiscal targets are met
Lead training & communication efforts to support Distribution best-practices and DC initiatives
Partner with GSC Advanced Analytics team to ensure thorough tracking of applicable metrics to support the brand; Oversee use of reporting to identify risk to commercial plans and activate functional owners in the brand and in the network
Drive strategy development around network optimization, DC capacity, and inventory availability, in conjunction with Brand Operations Lead
Participate in Gap, Inc. initiatives and act as brand representative to the corporation
Effectively negotiate and influence cross-functional teams to support business needs, including Logistics Operations, IM, DC Operations, Transportation, Company Planning, Marketing and the Field
Manage senior-level communication to divisional leadership to communicate network performance and summarize impact of initiatives to the business
Partner with Logistics Operations leaders to gain alignment on business requirement and support to address inventory availability priorities
Proactively foster brand and business partner relationships to collaborate or gain buy-in on analysis and process recommendations.
Assess divisional training needs and develop training materials to support performance improvement
Collaborate with business partners to implement process & system change when issues are identified
Coordinate with other brands to leverage best-practices and constantly re-engineer allocation strategies - through process or system improvements
8-10 years of experience in strategy or management consulting with focus on eCommerce fulfillment, operations or IM
Demonstrated ability of managing operational details, while also understanding big picture
Deep experience with quantitative analysis, creative problem solving, and complex project management (across time zones, cultures and languages)
Ability to work in ambiguous environments, bring structure, prioritize and drive to results
Proven ability to develop and maintain effective business relationships and influence cross-functional leaders
Excellent written and verbal communication skills
Comfort with retailtechnology systems (IMS, WMS, etc.)
Collaboration & Influence
Analytical & Critical thinking
Business and Financial Acumen
Communication and Presentation Skills
Minimum Education Level