Senior Manager – CRM Systems in San Mateo, CA

$200K - $250K(Ladders Estimates)

Aryaka   •  

San Mateo, CA 94401

Industry: Enterprise Technology

  •  

11 - 15 years

Posted 61 days ago

This job is no longer available.

WHO WE NEED

We are looking for a top-tier Sr. Manager CRM system to partner with x-functional business leaders to drive the delivery of Sales, Service and Marketing initiatives. As Sr. Manager CRM systems, you will lead the onsite/offshore technical team members to drive the delivery and support of SaaS solutions.

RESPONSIBILITIES

  • Build and manage the CRM team, including developers and support reps, consistent with business needs
  • Develop and implement CRM strategy and roadmap ensuring requests from the key stakeholders from Sales, Marketing, Professional Services, Support, and Finance are being effectively qualified, prioritized and executed
  • Collaborate closely with IT leaders to understand how the CRM projects align with the broader Business Systems roadmap
  • Work closely with business units to understand business needs and map to processes and application requirements
  • Keep CRM team aligned with business objectives while maintaining high degree of morale within team
  • Manage user support and administration including training needs, working with the business stakeholders
  • Interact with project management, departments/managers, and users as appropriate
  • Plan and manage headcount, contractors and vendors

REQUIREMENTS

  • Bachelor's Degree with 12+ years of experience; Master's Degree preferred
  • 7+ years of experience building and executing CRM solutions using Salesforce
  • Demonstrated facility to lead a team in creative and analytical capabilities while developing a unique voice for the business across CRM channels
  • Applied knowledge of Salesforce with professional experience managing the needs of various types of system users in a typical enterprise business and understanding how they use the system to perform their jobs to meet business needs
  • Understanding and experience with end to end system integrations and overall business system landscapes
  • Leadership and management experience
  • Comfortable in rapidly growing environment with demonstrated ability to coordinate and track a complex set of initiatives & projects
  • Able to frame and confront issues and make tough decisions. Self-directed with strong initiative
  • Exceptionally strong communicator equally adept at communications strategy and execution. Ability to communicate in an open and authentic manner in all situations
  • Able to establish and build close working relationships and creatively drive consensus
  • You are a professional with bias for action, who can take direction and communicate clearly and effectively.
  • Experience with subscription-based solutions like Zuora is preferable.


Valid Through: 2019-9-16