Senior Manager

Salary depends on experience
Posted on 11/16/17
Phoenix, AZ
Financial Services
Salary depends on experience
Posted on 11/16/17


We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Charles Schwab has been a leader in financial services for over four decades, working to make investing more affordable, accessible and understandable to all. Driven by our purpose to champion every client’s goals with passion and integrity, we’re committed to providing an environment that respects and appreciates the diversity of our employees, our clients, and the communities we serve. Our goal, as seen through clients' eyes, is that Schwab continuously improves on being a premier financial service provider through best in class service, technology, products, people and advice. Schwab Technology Services (STS) is responsible for Schwab's development and use of information technology, including all client and business, telecommunications, management and operations technologies. Our work supports and spans every line of business within Schwab. From our web site to wireless, call centers to branches, STS demonstrates leadership through innovative solutions and superior technology that provide our clients with world-class service.

The TOS organization provides the enterprise with operational tooling for monitoring and managing Schwab's electronic services, supporting systems, and components.

What you’ll do:

As a Senior Manager within the Technology Operational Solutions organization?  You’ll serve as a strong and versatile leader managing technology platforms providing monitoring and automation solutions across Schwab’s technology organization. You’ll exercise your expertise with enterprise IT operations practices, high availability systems, and people leadership to deliver leading edge technologies. You’ll have the opportunity to see the work your team delivers used across IT to manage Schwab’s technology services. 

What you have:

We are looking for an adaptable, talented people leader who has a strong hands-on technology background: Ability to attract, engage and retain top technical talent. Our candidate will have excellent communication, collaboration, and relationship-building skills. Understand and leverage team member strengths to accomplish corporate goals. You will have experience defining KPI’s and measuring results across services and processes. Thrive in a fast-paced environment where multiple objectives must be managed concurrently. A proven track record of managing highly available systems and achieving maximum availability is required. Client focused mindset - exceed the expectations of our internal and external customers. The ability to keep current with the latest technology trends and innovations and bring new techniques to your team and projects is necessary.  You must be capable of clearly articulating complex technical issues to all levels of the organization. Expertise in technology management practices including ITIL, Agile, and DevOps. An in-depth background with Enterprise System Monitoring, Task Automation, and Orchestration practices and tooling is critical to this position. 

What you’ll get:

  • Comprehensive Compensation and Benefits package
  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life
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