Senior Manager, Cargo Field Service

8 - 10 years experience  •  Financial Services

Salary depends on experience
Posted on 11/16/17
Laredo, TX
8 - 10 years experience
Financial Services
Salary depends on experience
Posted on 11/16/17

Primary Responsibilities:

  • Uptime Management: managing service execution to performance metrics (10%).
  • Revenue and Cost (P&L) Management: meeting and exceeding departmental financial goals (30%).
  • Low-cost Service and Proactive Discovery: close and early teaming with Sales for future business, discovering and defining local resource alternatives, investing margin efficiencies to leverage Service & Sales; discovering other service business opportunities outside core maintenance (20%).
  • Cross Functional Management: effective teaming with peers and other non-sales functional groups in the company to accomplish (1), (2), and (3) above. PMR responsibility for major accounts (10%).
  • People Management and Development: Ensuring on-going effectiveness of your team utilization, which may consist of one or more each of the following: FS Leads, FS Engineers (30%). 

Continuous Improvement:

You will oversee and direct the input of your respective teams’ validation and review of documentation and procedures and recommend solutions to improve our methods and supporting processes with a focus on efficiency, safety and cost savings; in line with the Service and Rapiscan / AS&E mission, goals and policies:

  • Work through the Director of Training & Technical Support to document and improve processes and recommend items that are candidates for Quick Start Guide procedures.
  • Work through the Director of Training & Technical Support to provide feedback on the content of Operator and Service manuals and make improvement recommendations when needed.
  • Work with management to improve business related processes.
  • Provide issues/lessons learned information when required to supplement the Technical Support Field Service Review Board process to support continuous improvements to company processes and procedures, and drive product enhancements/improvements.
  • Focus on costs savings by planning and arrangingtravelaccommodations as soon as practical.
    • Travel is to be booked via Rapiscan | AS&E approved travel agencies and utilizing Rapiscan | AS&E securitytravel provider.
    • Compliance to Rapiscan | AS&E policy and approvals for High Risk Countries is required.
  • Detail plans to improve execution of Service, revenue and margin from business tools and lessons learned.

Travel Requirements:

  • Possess the willingness and flexibility to travel domestically and internationally up to 50%.
  • Work independently to plan and arrange travel accommodations within Rapiscan | AS&E guidelines.
  • Possess the flexibility and capability to deal with sudden changes (i.e. customer schedules, flight delays, on site weather delays etc.).
  • Maintain and organize expense receipts and work independently to manage administrative tasks, including the timely submission of expenses and other administrative reporting as required.
  • The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities.
  • Maintain valid passport and credit card as required to support business travel.
  • Understand and comply with company travel policy, including securitytravel.
  • Ability to pass company background checks, and maintain good standing. 

Job Qualifications


  • Minimum 7-10 years (or equivalent experience) of supporting complex capital equipment in a service capacity is required. Previous X-Ray systems experience a plus.
  • A. or B.S. in Electronic Technology or Engineering with Mechanical Engineeringexperience.
  • Technical degree or, demonstrable mechanical ability and knowledge.
  • Previous experience may be substituted for the Technical Degree.
  • Ability to effectively manage both technical and administrative functions.
  • Strong written and verbal communication skills (Spanish fluency a must).
  • Good working knowledge of Microsoft Office suite.
  • Working knowledge of Oracle/Navision workflow management systems or similar ERP system.
  • Must be able to work independently and make logical decisions based upon Rapiscan | AS&E guidelines.
  • Duties may be modified or assigned at any time to meet the needs of the business.
  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
  • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.


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