Senior Manager, Business Transformation

Nissan   •  

Dallas, TX

Industry: Manufacturing


11 - 15 years

Posted 170 days ago

This job is no longer available.


With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We’re currently looking for a Senior Manager, Business Transformation to join our team in Irving, Texas.

This role will be responsible for:

The automotive lending space is rapidly changing toward digital customer centric solutions.  This position is a key innovation driver within Nissan Motor Acceptance’s (NMAC) technology roadmap to become a digital captive finance leader.  As the leader of NMAC’s Business Transformation group, the position balances delivering immediate results within current systems and platforms while cross-functionally building an innovation strategy to maximize NMAC’s capabilities in a changing industry. 

Job functions include but are not limited to:

Future Innovation: 

Directly lead cross-functional teams and projects to identify, study and execute Fintech solutions. 

Deliverables include, but not limited to:

  • Actively attend and collaborate within industry forums and groups to identify industry trends and opportunity solutions.
  • Champion and expand use of NMAC’s SalesForce platform to enhance customer experiences and maximize use of digital communications and automatic payments.
  • Lead NMAC’s Customer Journey initiative work streams in eCommerce and Salesforce customer portal registration. 
  • Integrate NMAC’s current customer and dealer focused eCommerce projects into a unified solution delivering seamless and similar payment quotes across all interfaces.
  • Develop and launch NMAC’s dealer calculator eCommerce solution delivering dealer 24-hour self-service support.
  • Collaborate with Nissan IS and the supplier to deliver a new CMS supporting future Fintech and mobility trends.
  • Identify and execute DMS and DealerTrack integration solutions delivering full dealer eContracting capability.

Current Systems: 

Lead the Business Transformation team operating between NMAC business departments, Nissan IS and technology suppliers to administer and enhance current systems. 

Deliverables include, but not limited to:

  • Ongoing systems lifecycle and strategy meetings to identify business use cases and resulting systems enhancements.
  • Collaborative systems architecture studies with Nissan IS and suppliers to ensure core systems support for new innovation projects.
  • Core systems and project meetings with Nissan legal and compliance functions to ensure alignment with all required guidelines.
  • Current core systems supported include Fiserv LOS, DealerTrack, credit bureaus, fraud data providers, SalesForce platform (Consumer, Marketing and Service Clouds), Sword Apak WFS and FICO Debt Manager.
  • Future systems include a new CMS and CRM.

Change Management: 

Champion innovation and value-added change management across NMAC including department leadership and the Executive Operating Committee.

Minimum Qualifications: 


A Bachelor’s Degree from an accredited university is required.  A Master’s degree is preferred.

Professional Experience:

  • Ten (10) or more years of directly related professional level sales finance or lending experience with a focus on innovating business systems.
  • Five (5) or more years of leadership experience in sales finance or lending functions.Demonstrated knowledge all aspects of finance operations from origination to collections.