Senior Manager, Business Process

Cox Enterprises   •  

Atlanta, GA

Industry: Automotive


8 - 10 years

Posted 160 days ago

This job is no longer available.

A seasoned leader on issues related to change management, process engineering, and process driven systems business requirements. Recognized as subject matter expert, eliciting and capturing system & process requirements from cross-functional stakeholders.

Operates with extensive latitude for independent judgment within operational parameters.

Provides influence and leadership to cross-functional teams and other stakeholders on ideas and solutions that impact industry and/or corporate results. Serves as primary point of contact and responsible for delivery of complex initiatives; provides mentorship and guidance to team member and associates.

Primary Responsibilities and Essential Functions

• Manages team of up to 10 people, including Business Analysts who plan and implement system enabled process improvement and/or change management initiatives.

• Leads the strategy for planning and implementing process improvement and/or change management initiatives.

• Develops and implements processes & system enhancements to establish and maintain quality standards of existing products and services.

• Develops policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management.

• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

• Partners with Technology and Product Development teams to determine sustainable solutions.

• Ensures that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented

• Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.

• Determines how new information technologies can support reengineering business processes.

• Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs.

• Develops knowledge content strategy for procedural artifacts.

• Coaches, develops team members to continuously improve individual and team performance and capability.

• Facilitates meetings and presentations to senior leadership

• Supports capability development within the delivery organization; including reviews, gap assessments and work to source and deliver strategies.

• Conducts performance reviews of team members to ensure performance objectives and expectations are met and, if not, takes immediate action to improve performance level.

• Hires team members with the appropriate abilities required to achieve business goals

Qualifications Minimum

• 7 or more years of experience required in related field (i.e. Change management, process improvement, project management, business requirements analysis, process modeling or academic equivalent training or projects.

• 5 or more years of experience required if candidate possesses a related advanced degree (BS/BA degree in related discipline, i.e. Business, Information Systems, etc.)

• 3 years of experience developing process/system requirements, change management models or methods & procedure documents for specific function.

• 3 years of team supervisory experience

• Demonstrated problem solving and analytical thinking skills.

• Proficient in using Microsoft Word, Excel, Visio, and PowerPoint

• Strong ability to organize, analyze, interpret, and disseminate information

• Must possess an internal client service orientation and work collaboratively

• Track record of effectively partnering across different organizations

• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization


• 3 or more years of experience in a management role or leading cross functional projects in an environment with competing priorities.

• Prior experience as a Business Analyst or Process Engineer

• Sales Operations and/or Service Delivery experience; coordinating solution implementations

• Working knowledge of the core CB applications; OPTIX, TOMS, BID, ICOMS, GEMS

• Working knowledge of CRM systems;, Seibel on Demand, etc.

• Experience in telecommunications industry or other subscription-based business desired

• ASQ Green Belt Certification preferred

Travel may be required on average from 10% to 15%, but could be as high as 25%, as business dictates, to and from Atlanta and all Cox locations for team collaboration meetings, meetings with Senior Leadership and/or training opportunities when Telepresence facilities are either not available or conducive to the work effort involved.

Job ID: 190744