Principal Responsibilities and Tasks
1. Assists the Director in the management and direction of the hospital's Admitting Department to include assisting with planning, organizational development, staffing, registration, and personnel related activities, applying Medical System policies and procedures as well as federal, state and local statutes governing the delivery of health care services.
A. Assists in managing supervisory and clerical registration personnel working three different shifts, encompassing a 24 hour, 7 day operation. Maintains employee work schedules ensuring adequate staffing levels to preserve optimal provision of services.
B. Hire, orients, trains, conducts performance evaluations, handle disciplinary issues, and provide an open and goal oriented work environment with establish clear and concise work procedures and productivity standards. Provides positive and constructive feedback to admitting staff and advises on making appropriate operational changes. Provides feedback to Director regarding developments on operational issues.
2. Assists the director in the development, implementation, review and update of department administrative policies and procedures by applying relevant legal, ethical, The Joint Commission and Medical System guidelines to assure consistent and efficient departmental operations. Communicates, interprets and assists in ensuring compliance with it to staff.
3. Assists senior management in the development and administration of the department's operating budget.
A. Gathers and assists in preparing statistical and financialreports for review by management, for the purpose of monitoring and controlling costs.
B. Assists with the monitoring and control of daily operating expenses and accounts, monitoring for expense variances. Makes recommendations for capital expenditures and renovation projects.
4. Communicates with Medical System departments regarding administrative/management issues relating to Admitting. Meets with medical and/or nursing staff to help resolve patient flow and bed availability issues. Participates in various committees such as HBOC Committee, Quality Management Committee and ED Work Design Committee.
5. Assists in monitoring the efficiency and effectiveness of registration activities, ensuring that information taken from prospective patients is accurate and complete, contributing to the successful reimbursement to the hospital for patient services.
A. Audits and monitors approx one hundred inpatient admissions and six hundred outpatient registrations daily.
B. Ensures adherence to regulatory agency policies and third party requirements to help preserve hospital licensure and reimbursements.
C. Contacts third party payers to resolve significant payment issues . May intervene to resolve significant admitting-related patient service issues. Makes financial adjustments to patient accounts relating to room rates as needed.
6. Keeps abreast of current regulatory (federal, state and The Joint Commission) guidelines and related hospital policies; communicates relevant changes and/or protocol and procedural revisions to staff. Implements appropriate department operational changes to ensure compliance. Remains up-to-date on admitting, quality assurance and various relevant health care issues.
7. Assists in developing and monitoring departmental operating and patient-flow tracking and reporting mechanisms and information systems regarding hospital census and bed availability, and Admission, Discharge and Transfer (ADT) information.
8. Participates in annual short and long-term goal setting and planning activities as it relates to admitting.
As a University of Maryland Medical System (UMMS) employee, you will enjoy a comprehensive benefits program designed with you and your dependents in mind. Subject to any eligibility waiting period, all of the benefits are available to regular full-time employees and most benefits are available to regular part-time employees who are regularly scheduled to work twenty (20) or more hours per week. Many benefits are provided at no cost to employees. For others, the cost is shared between UMMS and employees.
What You Need to Be Successful:
1. Bachelor’s Degree in Business Administration, Hospital Administration or a related discipline, OR a combination of education and applicable experience, is required.
2. Master's degree in Health Care Administration preferred.
3. Seven years progressively responsible administrative/ professional experience in health care management, preferably in a hospital admitting department or equivalent.
4. Five years of supervisory experience, preferably in the admitting function, overseeing and directing clerical staff is required.
Knowledge, Skills and Abilities
1. Knowledge of Health Care Management administrative and operational principles and practices, including budgeting and The Joint Commission regulations.
2. Knowledge of Personal Computer operation and applications, and general familiarity with mainframe Hospital Information Systems. Basic understanding of anatomy and physiology is necessary in order to understand clinical practices and converse with medical and nursing personnel.
3. Demonstrated effectiveness in ability to supervise, monitor daily work activities, evaluate, train and motivate the performance of clerical staff.
4. Demonstrated ability to prepare financial data and assist in containing costs for budgetary purposes.
5. Highly effective oral and written communication skills are required to work with clinical, upper management, administrative and other personnel from various hospital departments and to direct clerical staff.
Job ID: 69215