Senior - level Tech Writer / Trainer

Confidential Company  •  Raleigh, NC
Salary depends on experience
Posted on 06/14/18 by Cynet Sytems
Confidential Company
Raleigh, NC
Salary depends on experience
Posted on 06/14/18 Cynet Sytems

We are looking for Senior - level Tech Writer / Trainer for our client in Raleigh, NC

Job Title: Senior - level Tech Writer / Trainer

Job Location: Raleigh, NC

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Client's IT Technology Division (ITD) currently maintains several Fox-pro-based applications for the Division of Health Services Regulation (DHSR). Those applications, along with multiple manual processes, are being replaced by a new web-based, secure, multi-user application under the DHSR Enterprise Project. This development effort is being performed in multiple phases and is expected to last multiple years. This position is required to work in a rapid-paced agile development team environment.
  • Major responsibility including developing documentation, training material and conduct end-user training.
  • Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Job Responsibility:

  • Translating technical information into clear, concise documents to be used by technical and non-technical personnel
  • Developing and/or maintaining the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals and training guides; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; backup, recovery and restart procedures; proposals, presentations,status reports, standard operating procedures (SOP), policies and procedures
  • Conducting End-user Training on IT applications.

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