Senior Lab Services Engineer (Data Science/ Machine Learning applications )

8 - 10 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 10/16/17
Waltham, MA
8 - 10 years experience
IT Consulting/Services
Salary depends on experience
Posted on 10/16/17

Job Description

The Lab Services Engineer provides a wide range of best practice services that are based on Rocket products, from implementation to training, consulting and maintenance. LSEs are expected to represent Rocket Software in the highest professional manner as a product expert and trusted advisor. Provide support to company sales staff and customer personnel by disseminating technical information on products and solutions.

 

Essential Duties and Responsibilities:

Technical Expertise

  • Technical expertise on one or more products within a Lab
  • General understanding of multiple products across Rocket
  • In-depth conceptual and technical knowledge of Rocket products within a lab including new releases, new products and interfaces
  • Presents and delivers highly technical presentations on products
  • Builds and delivers technical product training
  • Interacts with lab and product support to research and respond to detailed questions from prospective and current customers
  • Assists the team throughout the installation, implementation and maintenance of company products
  • Delivers proof of concept and proof of technologies to customers
  • Ensure that client’s needs have been met and that the product/solution is fully functioning according to specifications
  • Shares customer feedback to product management for future enhancements
  • Articulates the practical application of the products in a variety of customer environments
  • Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions

 

Services to Customers

  • Delivers services that allow for successful proof of concept and post-sales deployment of Rocket products
  • Guides client in the set-up and configuration of Rocket products and trains customers in administration and use of the products
  • Conveys technical details to technical and non-technical audiences
  • Rocket product expert at all audience levels within a lab
  • Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively
  • Self-manage assignments, resource planning, administrative tasks, managing multiple projects simultaneously from start to finish

 

Team Leadership

  • Mentors junior LSE and SE team members

Required Skills

  • Bachelor’s Degree, or equivalent experience
  • Experience required
    • 8+ years in related Information Technology field
      • previous experience developing data science or machine learning applications in python
      • previous experience in Project Management or team lead position
      • previous experience in development, application lifecycle or change management
    • Senior level technical skills in at least two of the following:
      • Python (needs to be VERY strong here)
      • Unix command line usage and knowledge of system interfaces
      • NumPy
      • SciPy
      • Dask or Spark
      • Anaconda
      • Jenkins and test automation in general a plus
    • Proven critical thinking, analytical and troubleshooting skills
    • Excellent interpersonal, relationship management and communication skills.
    • Excellent time management skills

 

Additional Preferred Qualifications:

  • Previous consulting experience desirable
  • Previous travel oriented position held
  • R language experience

 Travel required for this role 25-75%

 

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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