Senior IT Specialist in San Francisco, CA

$80K - $100K(Ladders Estimates)

Cruise Automation   •  

San Francisco, CA 94102

Industry: Manufacturing & Automotive


Less than 5 years

Posted 64 days ago

This job is no longer available.

About the role:

We're looking for a Senior IT Specialist to join our team! It's a fast-paced environment in which you'd be working on cutting-edge technologies. We need people who are organized and able to think on their feet, and who can find creative solutions to interesting problems.

Day-to-day responsibilities include:

  • Provide L2 and L3 support for technical issues across our environment
  • Effectively manage inbound support requests via walk­up, Slack, Zendesk and email channels
  • Become deeply familiar with all aspects of our IT environment, including Mac/Linux/Windows desktops, Audio/Visual equipment, printers
  • Assist with setup and sound check for company­-wide meetings across multiple offices
  • Perform user account management via OKTA, LDAP, Active Directory
  • Administration of Okta, Google G Suite, and other tools
  • Document policies & procedures to reduce overall support burden through Confluence
  • Work with different teams including Security, Legal, Finance, and Engineering to develop efficient workflows and improve processes.
  • Mentor and train our IT Support Specialists
  • Manage several IT projects adhering to tight timelines

You should apply for this role if you have the following qualifications:

  • 3+ years of experience in a service desk role or related experience
  • 1+ years leading a helpdesk team
  • Deep familiarity with Mac, Windows, and Linux operating systems
  • Understanding of basic networking concepts
  • Proven ability to provide hands­ on support and diagnose technical issues across a variety of different platforms
  • Ability to work well under pressure, and self ­manage competing priorities
  • Demonstrated experience understanding complex issues, and explaining them in terms appropriate for the customer (whether technical or non­technical)
  • Desire to provide a fantastic level of customer service and satisfaction
  • Familiarity with Okta, G Suite, Active Directory, and how they interoperate
  • Passionate about self-driving technology and its potential impact on the world
  • Attention to detail and a passion for correctness
  • Team player with excellent communication skills

Bonus Points:

  • Familiarity with Ubuntu Linux operating system
  • Knowledge of scripting in Python or Bash

Perks of being a Cruiser

While doing meaningful work is rewarding in itself, we also offer the following programs and benefits to support the extraordinary humans who serve as the backbone in making our self-driving cars go:

  • Competitive salary and benefits including 401(k) Cruise matching program to help you meet your long-term financial goals
  • Medical / dental / vision, AD+D and Life
  • Flexible vacation and company paid holidays
  • Healthy lunch, snacks, dinner
  • Paid parental leave & family expansion stipend
  • Monthly gym stipend
  • Quarterly offsites & working retreats
  • On-site massages
  • State-of-the-art equipment for your work station

Valid Through: 2019-9-13