At DHL Global Forwarding, PEOPLE matter. The Senior Project Manager, Customer Solutions is instrumental in ensuring that we are developing and delivering solutions that enhance the customer experience. Are you a dynamic IT Professional that can provide project leadership and creative problem solving? If so, then you might be ready for our Senior Project Manager role based in our Tempe, AZ facility.
·Manages the overall coordination, status reporting, and stability of customer facing project work efforts, ensuring that project goals and objectives are met within agreed upon time, scope, and resource requirements
·Develops and executes project management plans that incorporate the following components: time, cost, scope, quality, communications, risk, human resources, procurement, and integration
·Responsible for understanding and successfully managing the interdependencies between multiple related and unrelated projects whose coordinated delivery is required to achieve higher organizational objectives
·Provide clear and concise project stakeholder communication, as well as internal project team communication
·Identifies issues affecting work progress and recommends solutions with assistance
·Partner with the DGF business and IT Product to demonstrate DGF visibility solutions capabilities and solution features to the end customers and consumers of the solutions
·Ensure alignment of project deliverables and organization’s goals and objectives
·Contribute to ongoing development of project management best practices within the organization
Skills / Requirements:
·University degree in the field of IT, computer science or business administration. Master’s degree in one these fields preferred.
·8+ years’ experience working in large enterprise as a Project Manager in complex multinational organizations
·PMP or Prince2 project management certification preferred
·The ideal candidate will have the acumen to handle complex situations with customers and multiple responsibilities simultaneously mixing long term projects with the urgency of immediate demands on the operations.
·Experience in managing/leading external customer facing projects is a plus.
·Demonstrated ability to apply IT in solving business problems.
·Ability to set and manage priorities effectively
·Excellent written and oral communication and interpersonal skills
·Keen attention to detail with strong analytical, evaluative, and problem-solving abilities
·Ability to influence in a team-oriented, collaborative environment