Senior IT Delivery Manager

CarMax   •  

Richmond, VA

5 - 7 years

Posted 239 days ago

This job is no longer available.


Position Description

The Sr. Delivery Mgr is responsible for influencing and facilitation of delivery of cross functional initiatives across product teams, supporting IT teams, business stakeholders, vendors, and consultants in the full life-cycle of the initiative or dual track agile as necessary. This associate will manage multiple product teams and/or large, complex projects through discovery to delivery. This will include participating in the budgeting and resourcing process, overseeing Agile and/or waterfall ceremonies, development, and delivery. The associate will also have direct responsibility for scheduling meetings, producing status updates and reporting out on post production and team metrics, if applicable. The Sr. Delivery Mgr is responsible for guiding product and/or project team members, removing obstacles, gaining consensus from the project team and stakeholders, and providing positive and developmental feedback to team members’ direct managers. The associate proactively seeks to improve processes, procedures, tools, and methodology. Sr Delivery Manager is responsible for anticipating change and championing systems and processes to align with any change. This associate will play a role in training and mentoring junior delivery managers on the approach and skills needed for their duties. Product/Project delivery and customer satisfaction will be a key metric for measuring success.

Position Requirements

•Leads delivery of complex product initiatives and / or cross-functional initiatives including business stakeholders, product teams, supporting IT teams, creative teams, vendors, and consultants through all phases of the project life cycle
•Responsible for facilitating requirements gathering for technology solutions, and effectively guiding resources to achieve goals
•Responsible for facilitating Agile team ceremonies and effectively guiding resources to achieve goals
•Responsible for adhering to the current project and/or product management methodology while influencing best practices, process improvements, and procedures
•Coach and mentor team members in the execution of project and/or product management activities and agile techniques; accountable for success of of products and / or initiatives. Work with Program Manager, where applicable.
• Responsible for all dimensions of delivery (Scope, schedule and resources/budget) and applies tools and techniques based on type of work e.g. roadmaps, schedules, ceremonies, methodology guidelines and templates.
•Serve as a primary problem solver for any issues, roadblocks, and risks; maintaining responsibility for their resolution. Demonstrate servant leadership with the teams.
•Effectively create and deliver presentations and reports to management team, communicating project and/or product status
•Drive the decision making process amongst stakeholders, ensuring project/product needs and solution options are presented and understood
•Train and mentor others in managing multiple large projects and/or product teams simultaneously


•Ability to communicate with and influence a variety of audiences including product managers, IT developers, business analysts, business partners, stakeholders, and senior management
•Must have strong cross-functional teamwork skills
•Ability to observe business situations, recognize roadblocks, and deliver solutions
•Ability to influence and indirectly manage team members to meet project and/or product deliverables
•Proven ability to adapt to changing priorities and projects while consistently meeting deadlines with accuracy
•Ability to lead, partner with and challenge peer groups
•Excellent verbal and written communication skills
•Strong analytical and problem solving skills; able to identify areas of improvement and make sound recommendations to solve problems
•Excellent organizational and time management skills
•Effective at handling multiple concurrent large projects
•Ability to work independently with minimum supervision, and proceed on own good judgment
•Understands and champions, coaches and mentors on Agile practices where appropriate


•Bachelor’s Degree
•5+ years practicing/heavy involvement
•Digital/IT Experience
•Specialties: Agile, Lean, Scrum, Kanban