Senior IT Applications Analyst - Store Systems / Returns

Ross Stores   •  

Dublin, CA

5 - 7 years

Posted 210 days ago

This job is no longer available.

The Sr. IT Applications Analyst (Store Systems/Returns) is responsible for working on projects that apply new or existing technologies and solutions to solve business needs. Works with the IT and business management teams to define overall technical direction. Partners with the business to determine system needs, influencing and guiding the change process from concept to implementation. Coordinates the efforts of internal and external staff, and of key business partners in support of existing production systems and in the execution of new system projects. Serves as a functional and/or technical expert in one or more disciplines.

  • Develop partnership acting as a liaison between technical and business teams to understand, troubleshoot, interpret and advise on technical questions or business use cases.
  • Ability to lead development of materials and deliver / present to senior leadership
  • Manage meetings, issue resolution, escalation, etc. for the teams during the complete lifecycle of all assigned projects.
  • Drive functional and technical planning and design with supporting vendors for all assigned projects.
  • Drive test planning and execution throughout all phases of testing (i.e. unit, end-to-end, integration, performance, operational readiness, user acceptance.) for all assigned projects.
  • Support creation and review of test-related deliverables including test approach, test plan, test scenarios, test cases/conditions, test scripts, and test results.
  • Ability to analyze ambiguous and complex challenges and recommend mitigations and improvement approaches.
  • Drive the planning and execution of deployment plans with all stakeholders


  • Time Management
  • Dealing with Ambiguity
  • Approachability
  • Problem Solving
  • Communication
  • Customer Focus
  • Listening


  • 5years’ experience supporting retail systems or IT consulting experience supporting retail. Solid understanding of retail dynamics within a complex, highly integrated environment.
  • Experience working for a national retailer with multiple stores or consulting firm.
  • Experience implementing and/or supporting hardware and packaged solutions.
  • Undergraduatedegree or equivalent work experience in information systems, computer science, or a related technical discipline.
  • Technical orientation balanced by project management discipline. Able to supervise internal programmers, analysts, consultants, non-technical business resources and external vendor resources.
  • Demonstrated track record managing technical application projects.
  • Experience in risk identification and management
  • A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices
  • Strong analytical, problem solving, and debugging skills.
  • Demonstrated ability to execute basic financial analysis, such as ROI.
  • Ability to effectively communicate at all levels of the organization.
  • Outstanding verbal and written communication skills; outstanding listening skills
  • Able to articulate issues, build consensus around recommendations, and define next steps
  • Customer focused
  • Multi-tasking and prioritization skills
  • Highly organized and detail oriented
  • Outstanding verbal and written communication skills; outstanding listening skills
  • Able to articulate issues, build consensus around recommendations, and define next steps
  • Some travel may be required


  • Project Management skills and experience
  • Deployment experience, rollout of hardware/software across distributed systems
  • Vendor Management experience
  • Experience with the Microsoft Office Suite, Microsoft Project and Visio
  • Experience with (Sun Solaris) UNIX and Windows operating systems
  • Experience with relational databases – specifically Oracle, SQL Server and Non-STOP SQL
  • •Demonstrated ability to manage staff remotely, across multiple time zones
  • Graduate degree


  • Requirements: Consistent timeliness and regular attendance. Job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, walking, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
  • Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds.
  • May also require occasional driving and/or traveling overnight for business functions or site visits.
  • Vision requirements: Ability to see information in print and/or electronically.


  • Req. Number: 18003516