Senior Integrated Marketing Program Operations Manager

DocuSign   •  

San Francisco, CA

Industry: Enterprise Technology


8 - 10 years

Posted 35 days ago

Create world-class marketing solutions to reach more customers and partners and help them understand the potential impact DocuSign can have on their business.

Position Summary

The Senior Program Operations Manager is a critical supporter of program management across the global marketing organization.

This role will collaborate with cross-functional teams to operationalize various marketing campaigns and initiatives across theCreative & Brand, Product Marketers, Marketing Operations, Demand Gen and Event Marketers that drive customer acquisition, engagement, retention and growth globally.

Aligning teams, workflows, resources and budget, this role will support and evangelize standard operating procedures for integrated program planning, prioritization, management, execution, and communication.

This is an individual contributor role and reports to the Senior Director, Integrated Marketing.


  • Drive key marketing processes, workflows, and program requirements.
  • Manage DocuSign's internal global marketing calendar of campaigns, programs, and events within Percolate.
  • Build and maintain marketing process into Program Management tool, Percolate
  • Onboard and train internal teams on Percolate and the campaign processes.
  • Work with various cross-functional stakeholders to gather, document, and share best practices, playbooks, and guides for scaling high-impact marketing initiatives.
  • Standardize workflow processes for campaigns and programs by identifying requirements, dependencies and work back schedules to manage to deadlines.
  • Ability to balance team expectations, business needs, and resources to ensure correct prioritization of cross-functional work as a project evolves.

Basic Qualifications

  • Bachelor's degree in Business or Marketing
  • 8+ years' experience in BtoB campaign and program management.
  • Project management experience with multiple complex stakeholder groups at multiple levels of Marketing.
  • Experience with project management applications, marketing calendars or marketing resource management systems.

Preferred Qualifications

  • High EQ and strong relationship builder with marketing, sales, customer, and product functions.
  • Strong written/verbal communication and project management skills

Marketing @ DocuSign

We create world-class content and marketing solutions to reach more customers and help them understand the potential impact DocuSign can have on their business. Designing creative for a new business campaign. Refining messaging around a new product launch. Organizing a captivating customer event. Developing an innovative social media campaigns. Collaborating onplaybooks and training with the Sales team. Marketing is the face and voice of DocuSign and plays a key, high-impact role in how we tell our story.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of companies and tens of millions ofusers in most countries around the globe to sign, send and manage documents anytime, anywhere, on any device withconfidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.