Senior Infrastructure and Application Specialist

Fiat Chrysler Automobiles   •  

Kokomo, IN

Industry: Manufacturing & Automotive


5 - 7 years

Posted 54 days ago

The Senior Infrastructure and Application Specialist provides technical and project support for plant ICT (Information and Communication Technology) applications and daily activities for the ICT complex. Job responsibilities include but are not limited to:

  • Assisting in support of corporate ICT sponsored application integration, change management, incident management and problem resolution, meeting the objectives of manufacturing while minimizing lost production due to ICT related issues
  • Provide line of business support interfacing with ICT team, manufacturing engineering, production control, and the local union
  • Provide day-to-day production support for ICT systems, manufacturing and ICT launch activities and upgrades while executing the ICT strategic direction
  • Perform implementation and 1st level support of mission critical plant applications
  • Functional knowledge of all plant applications used by local plants and ability to troubleshoot system issues, manage and/or configure application and application access; includes but is not limited to Broadcast, FIS, AVI, PFS, PFCS, MPTS, Mainframe Systems, Royal Tool, Andon, OPC (Kepware), SGPP (ProcessVue), Mercury, MDT, Factory Asset Center, and QAS
  • Provide launch support related to planning, engineering, design, testing, approvals, funding and integration of ICT systems while working with manufacturing engineering and ICT launch teams
  • Responsible to integrate ICT systems during launch from concept into the production environment while following appropriate change management procedures
  • Monitor ICT complex systems maintaining all activities - facility maintenance
  • Assist ICT hardware and software, including inventory, asset management, repair, disposal, warranty and replacement
  • Assist in planning and execution of WCM Data Center audit, compliance, and remediation
  • Analyze business processes and make recommendations for improvements
  • Interface with plant and ICT management to obtain requirements and resolve related issues
  • Adhere to governance by maintaining ICT standards and guidelines within the local ICT infrastructure
  • Ensure all technologies incorporated into the physical environment are approved for use
  • Follow change control, processes and changes
  • Ensure service performance agreements are met, and issues are escalated as appropriate
  • Fulfill WCM goals and requirements as defined by local plant management and the ICT organization as required (Kaizens, suggestions, etc.)

Basic Qualifications:

  • Bachelor's degree
  • Minimum 5 years of IT support experience in a manufacturing environment
  • Knowledge of machine monitoring, performance and quality systems, component tracking, common plant and office network environments, engineering systems and identification systems
  • Experience working with Manufacturing Engineering to launch and integrate IT systems from concept to the production environment while following appropriate change management procedures
  • Must be self-directed and work independently
  • Ability to make tough calls working with bargaining and non-bargaining personnel
  • Ability to manage large complex projects and assign tasks to team members
  • Ensure freedom of information with all levels of employees and management
  • Balance multiple demands from business partners and ICT senior management
  • Exhibit strong business discipline and acumen
  • Build effective relationships across all levels of employees and management

Preferred Qualifications:

  • Bachelor's degree in Engineering /Computer Science or Information Technology (IT) related field
  • Knowledge of ICT manufacturing system applications and plant support
  • Project Management experience

Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.