Job Summary: The Director of Implementation plays a critical leadership role in overseeing the successful deployment of complex projects and solutions within the organization. This position is responsible for managing cross-functional teams to ensure timely and efficient implementation that meets client requirements and business objectives. The role demands strategic planning, risk management, and continuous process improvement to optimize project outcomes and customer satisfaction. The Director will act as a key liaison between clients, internal stakeholders, and technical teams to facilitate clear communication and alignment throughout the implementation lifecycle. Ultimately, this role drives the end-to-end execution of implementation initiatives that support the company's growth and operational excellence. Position reports to the leader of the Business Unit and a key role in ensuring team can deliver aggressive but practical delivery timelines.
Duties and Responsibilities:- Lead a professional team responsible for managing multiple implementation projects simultaneously, ensuring adherence to scope, schedule, and budget.
- Ensure team adheres to accepted implementationmethodology, oversee resource allocation, and risk mitigation strategies to guarantee successful delivery.
- Ensure team collaborates closely with clients to understand needs, provide regular status updates, and address any concerns promptly.
- Act as escalation point for delivery team and customers.
- Coordinate cross-functional teams including product, engineering, sales, and customer support to align efforts and resolve issues.
- Establish and enforce best practices, standards, and methodologies for implementation processes to enhance efficiency and quality.
- Monitor project performance metrics and prepare comprehensive reports for senior leadership and stakeholders.
- Mentor and develop junior team members to build a high-performing implementation team.
- Perform other duties as assigned.
Education and Experience:- Master's degree in Business Administration, Project Management, or related discipline.
- Bachelor's degree in Business Administration, Information Technology, ora related field.
- At least 10 years of experience in project or program management with a focus on implementation or deployment in the GovTech space or Records Management in particular.
- Experience in the technology or software industry, including SaaS implementations.
- Familiarity with change management principles and tools.
- Proficiency with project management software.
- Experience managing County or Local Government implementations.
Knowledge, Skills and Responsibilities:- Proven track record of managing complex projects involving multiple stakeholders and cross-functional teams.
- Excellent communication, leadership, and organizational skills.
- Strong leadership and communication skills daily to coordinate diverse teams and maintain alignment on project goals.
- Analytical and problem-solving skills are essential for identifying risks and developing effective mitigation strategies throughout the implementation process.
- Proficiency in project management methodologies enables the manager to structure workflows and adapt to changing requirements efficiently.
- Technical aptitude helps in understanding product capabilities and collaborating effectively with Product, Engineering, Sales, Success and Customer Care and other relevant teams.
- Interpersonal skills foster strong client relationships and facilitate smooth negotiation and conflict resolution.
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
