Perform top quality implementation of Uniphore products on cloud environments and customer on-premises infrastructure, you are expected to perform a thorough requirement gathering, optimized deployment design and hardware sizing of the corresponding infrastructure, and successfully complete the implementation within the specified timelines and budget.
Conduct maintenance operations within defined SLAs to ensure production environment is functioning as per the defined scope and collaborate with engineering teams, customer IT teams, and cloud service providers to perform production Incident, Release and Change Management.
Handle multiple projects simultaneously and guide junior team member and assist in resolving complex application installation and infrastructure maintenance scenarios.
Occasionally travel to customer site to perform onsite implementation or production maintenance and for other internal or external engagements.
When warranted this role might involve working in a 24x7 model to resolve high severity issues. Candidate is expected to be flexible working in shifts or on call shifts based on business requirements.
Bachelor’s or Master’s in Computer Science, Information Technology or comparable fields.
Minimum 6 years of relevant experience in deployment of IT products on cloud and on-premise environments.
Hands-on experience on production systems and application infrastructure maintenance.
Has successfully implemented multiple integration projects involving discovery, deployment design, impact analysis and delivery of solution.
Experience in Contact Center technologies is a plus
Hands-on experience in cloud services and cloud setup such as AWS, Azure.
Hands-on experience working on Linux, CentOS and Windows operating system.
Hands-on experience working on databases like MongoDB, PostgresSQL
Hands-on experience in installing and configuring software such as Redis, Kafka, Zookeeper.
Experience in virtualization technologies like VMware, docker, Kubernetes.
Experience in automation tools such as Ansible, Jenkins
Uniphore is a Conversational AI technology company. Uniphore sells software for conversational analytics, conversational assistant and conversational security. The company has dual headquarters in both Palo Alto, California and Chennai, India, with offices in the United States, Singapore and India.