Senior Implementation Consultant

Benevity   •  

Calgary, AB

Industry: Enterprise Technology


5 - 7 years

Posted 56 days ago

When you Work at Benevity

  • You'll have the once-in-a-career opportunity to be a part of a movement—helping some of the world's most iconic brands drive social change and create a better employee experience that can attract, retain and engage today's diverse workforce.
  • You'll make more than just a paycheck. You'll have the opportunity to combine your passion with purpose every day while achieving tangible results. Just last year our team delivered nearly 1,000 feature enhancements; not to mention we've continued to build game-changing products while processing over $2 billion in donations and 10 million volunteer hours to 150,000 charities worldwide.
  • You'll join a high-performing, purpose-driven team that will help you advance your skills and adopt the growth mindset that's essential to success at our company (and in everyday life). Our inclusive environment will allow you to come to work each day and be your best, most authentic self.
  • You won't find a lot of office policies and politics around here, but you will find dogs. You'll also find a lot of passionate people who are all owners in the company. That doesn't just mean potential equity in the company (though it means that, too!), but also a sense of responsibility and pride that we're in this thing together.

What you will do

  • Manage a portfolio of large-scale client implementations. Responsible for implementation and delivery of large and Enterprise projects for new and existing Benevity clients.
  • Conduct discovery/requirements gathering sessions, providing and maintaining the resulting design documentation throughout the implementation.
  • Conduct gap analysis of existing client systems and programs; identifying any key challenges and defining solutions so our clients have a smooth transition to Benevity products and services
  • Provide solution analysis and configuration plans, aligning client specific-requirements with project scope, providing exceptional client and value-added service
  • Configure the application in accordance with business requirements and processes defined.
  • Lead executive stakeholder meetings, both internally and client-side
  • Consult with clients on how to best manage change within their organization
  • Provide feedback to the Product, Development, CS and Sales team on Industry trends
  • Work with the Project Manager to update clients on project plans, milestones, and tasks.
  • Collaborate with Project Manager to create detailed project transition documentation to support end users and the Relationship Management teams once implementations are complete.
  • Conduct client administrator and end user training sessions via online webinars, over the phone or in-person.
  • Participate in the creation, implementation, and maintenance of client facing presentations and documents.
  • Assist with escalated situations on complex implementations, leveraging internal teams and participating in client calls when required, to de-escalate and ensure the best outcome for the client.
  • Identify growth and upsell opportunities for the Relationship Management and Sales team.
  • Maintain an in-depth understanding of Benevity's suite of products and services.
  • Contribute to the success of the Client Projects Team, leading continuous improvement initiatives and providing support to team members, for example.
  • Provide coaching and mentoring to other team members, as a senior member of the Client Projects team.
  • Assist with assessment of cost estimates of Benevity work needed for proposals, statements of work and or change orders
  • Ensure client delight at go-live and after onboarding is complete

What you bring

  • Ability to lead and motivate team members
  • 5-10 years of experience in a Software Implementation Specialist or Consultant role
  • Experience with MS Office (Excel, Word, etc.)
  • Experience in creating workflow diagrams using Visio, Lucid chart, etc.
  • Working knowledge or experience with internal collaboration tools such as Jira or Confluence, etc.
  • Proven ability to collaborate and build strong relationships with clients, at operational and leadership levels
  • Experience leading and working with cross-functional and/or remote teams to achieve common goals and client outcomes
  • Track record in building successful implementation documentation and/or project plans autonomously
  • Passion for Client Success and going the extra mile, being available after hours if required and helping with non-standard tasks in order to ensure a successful implementation.
  • Excellent organization and time management skills
  • Bachelor's Degree or Project Management certification/degree and/or Implementation Specialist certificate and/or Change Management certificate
  • Ability to travel up to 30% of time
  • Bilingual French/English proficiency at a fluent, C-level capacity is a bonus

What you can expect

  • An environment where constant learning is the norm.
  • To rapidly evolve beyond your previous experience.
  • Opportunity to work with Fortune 500 clients in a fast-paced environment for a dynamic company with a history of proven success.
  • Join a team of innovative thinkers as part of a rapidly growing company that is all about helping businesses create innovative corporate and workplace giving programs.
  • Connect with a passionate group in an open, collaborative, and fun environment.