Senior Implementation Analyst

Salary depends on experience
Posted on 09/21/17
5 - 7 years experience
Internet Services
Salary depends on experience
Posted on 09/21/17

Summary of This Role

The Senior Implementation Analyst will support the Product Director in overseeing and participating in the successful implementation of multiple product initiatives.  The candidate will do this by working with POS Implementation Specialist, Sales, Relationship Management, Operations, and Business Units to ensure that project requirements are fully vetted, prioritized and implemented properly to ensure seamless onboarding, pricing, product enablement, functionality, and technical support.

What Part Will You Play?

  • Provide oversight and guidance on multiple projects, deliverables, and assigned duties.

  • Establish deep subject matter expertise across TSYS product line.

  • Provide support services for enterprise-level implementation projects partnering with Implementation analyst, Project Managers, Operations Managers, Release Managers, IT Managers and or Directors.

  • Provide consistent communication of status of implementation to the Product Director.   Provide action plans and recommendations as appropriate.

  • Act as senior technical advocate managing issues that may arise.

  • Work closely with Equipment manufacturers and deployment vendors utilized by TSYS to ensure product delivery.

  • Work closely with Sales Teams and Business Units to ensure launch readiness.

  • Validate project plans, delivery timelines, and UAT activities for in-flight projects.

  • Create artifacts to aid in the product development cycle.

  • Lead technical and non-technical cross-functional teams through product planning, development, testing and product launch.

  • Test and troubleshoots functionality of installed products; identifies and documents technical issues to be escalated to other product and systems teams for resolution where appropriate.

  • Provides feedback based on client/user experience to product and professional services teams for product and process improvements.

  • May lead meetings where/when applicable and proactively offer guidance and recommendations on product/service functionality based on triggers within a discussion or variances to standards or norms typically seen within an implementation.

  • Reviews scope documents and user stories, advises on routine errors or omissions along with providing a thorough reason and resolution of the error/omission.

  • Performs preliminary UAT testing to ensure that all requirements and or defects have been addressed and are documented in the UAT test plan.

  • Works with POS Implementation Team to propose solutions and resolve issues through root cause analysis to gain understanding and communicates to areas impacted.

  • Works with POS Implementation Team to ensure that work/process flows are developed and maintained as necessary.

What Are We Looking For in This Role?

Minimum Qualifications

  • Bachelor's Degree
  • Relevant Experience or Degree in: Major in Business or Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree, TSYS systems or industry related experience strongly preferred.
  • Typically Minimum 6 Years Related Experience
  • Experience in business, information systems, or finance related field required.

Preferred Qualifications

  • Typically Minimum 6 Years Related Experience
  • Experience in product implementation


Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.