The Senior Diagnostic Imaging Engineer assesses, diagnoses, and completes repair and precautionary maintenance on all levels, from basic to complex, of diagnostic imaging equipment and instrumentation located in hospital and imaging centers.
The employee at this technical level maintains advanced working knowledge of devices within designated area(s) of specialization and/or equipment manufacturers.
This upper level position requires knowledge and experience with a variety of equipment (e.g. film processors, mammography, general radiology, bone densitometers, digitizers, nuclear medicine. etc.).
The position provides field service under minimal supervision, reporting to the Director of Service Operations, and may require overnight travel. Candidates can live anywhere in the Northeast Region.
This position may be either assigned to specific location(s) as a resident technician or may work as a general field service technician, assigned according to the operational needs of the organization.
- Performs on-site repair, inspection, calibration, modification, and installation service as necessary; disassembles, assembles, modifies and tests mechanical and electronic modules.
- Schedules and completes preventive maintenance and electrical safety testing of diagnostic imaging systems.
- Maintains inventory control, assessments, and audits.
- Completes all remedial service actions, standard system checks, and required software & hardware upgrades in a timely manner and in accordance with approved policies and procedures.
- Performs and documents post repair testing.
- Provides customer support on Diagnostic Imaging equipment related issues; informs customers and management appropriately and in a timely manner regarding activities, job completion or delays, significant problems, issue, concerns.
- Maintains accurate inventory of service parts, tools, and test equipment and advises manager of re-stocking needs.
- Researches and locates needed parts, and provides complete order information for purchase.
- Returns unused and failed parts promptly and according to company procedures.
- Prepares and completes a variety of documentation (e.g. work orders, timesheets).
- Informs management of client interactions on a regular basis; includes management appropriately in dialog with and about clients.
- Prioritizes workload effectively and efficiently.
- Coordinates and oversees vendor activities appropriately on a situational basis.
- Participates in developing internal technical standards and procedures.
- Works effectively as team member on special projects.
- Collaborates with facility Information Systems staff to ensure Health Insurance Portability and Accountability Act (HIPAA) compliance and connectivity to radiological systems.
- Assists training lower level imaging staff and sharing competencies and technical support with peers.
- Identifies improvements to department operations and offers constructive solutions and modifications to increase efficiency, improve customer service, and/or enhance revenues.
- Studies and interprets blueprints, schematics, manuals and other specifications to determine installation & repair procedures.
- Attends meetings by telephone or in person as required.
- Responds to management requests, and follows policies and procedures.
- Communicates regularly with management concerning prospective revenue opportunities at client sites; informs management and sales personnel.
- Identifies inefficiencies/problem areas and reports to management.
- AssociateDegree in Electronics, engineering, computer science, or related technical discipline or a minimum of 4 years technical experience in medical imaging instrumentation service and repair.
- Minimum 2 years progressively responsibleexperience in field service repair or equivalent bench experience in multi-modality medical diagnostic imaging equipment troubleshooting and repair. Modalities to include multi-vendor general radiology (GE, Philips, Siemens, etc.), fluoroscopy, mammography, etc.
- Ability to troubleshoot complex equipment malfunctions and run diagnostic programs.
- Extensive knowledge of principles of electronics and mechanics as applied to testing, repair, maintenance of medical equipment.
- Knowledge of color code conventions used in component and wiring marking.
- Ability to interpret schematics, wiring diagrams, and illustrated parts drawing of biomedical instrumentation.
- Substantial knowledge of basic anatomy, physiology, and medical terminology.
- Intermediate knowledge of human anatomy, physiology, and medical terminology.
- Must have reading comprehension skills at the appropriate level to read and understand technical documents and equipment manuals.
- Current knowledge of standards (including Joint Commission), codes, and procedures.
- Basic knowledge of networking theory and technology.
- Good computer skills in word processing and data entry (Microsoft™ Office preferred).
- Proven proficiency in meeting paperwork completion requirements.
- Ability and skill in the use of a variety of hand and power tools.
- Demonstrated experience in the proper use of standard calibration and test equipment.
- Work history demonstrating excellent customer service skills and good (English) communication skills to work professionally and effectively with customers, vendors, and NovaMed staff.
- Ability to work independently with minimal supervision.
- Availability to work flexible hours, overtime on short notice, on-call as needed.
- Certified Radiology Equipment Specialist (CRES) preferred.
- Advanced knowledge in one or more specialized area(s) of imaging equipment maintenance & repair may be required.
- Certificates of prior training may be required.
- Valid driver’s license with good driving record, reliable own transportation with adequate auto insurance.
Lift and or move minimum of 50 lbs. equipment and/or parts on regular basis
Good eye-hand coordination and manual dexterity to work with small parts, devices, and tools
Vision rated as normal for close, distance, color, peripheral, depth perception and ability to change focus
Ability to reach with hands, arms/walk/climb/balance/ kneel/stoop/crouch/crawl – job demands may include bending stooping, twisting, turning, pushing/pulling, working in awkward positions
Hearing within 80-100% of normal range; hearing aid may be used to attain required range.
Potential for limited exposure to: hazardous physical, chemical and/or biological agents, communicable diseases, electrical shock, high-pressure air, ionizing radiation, and other hazards associated with medical equipment.
May be requested to repair medical equipment located in a state correctional facility or other high securitylocation.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in the position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments for this position. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills and/or abilities.
Job Type: Full-time
Job Type: Full-time
- Field Service Repair: 2 years
- Diagnostic Imaging: 4 years
Required license or certification:
- Certified Radiology Equipment Specialist