Senior HR Consultant – Associate Director in San Francisco, CA

Willis Towers Watson   •  

San Francisco, CA 94102

Industry: Finance & Insurance


8 - 10 years

Posted 55 days ago

The Role

Responsibilities include but are not limited to:

HR Service Delivery

  • Provides high-level consultation, resources, tools and tailored solutions to mid-market H&B Brokerage Advisory clients. Responds to client inquires related to HR issues and matters as well as advises them of services and solutions available to support their HR needs and challenges
  • Presents HR consulting capabilities and associated technology and data solutions to clients, prospects, and client service teams
  • Conducts and presents key findings related to HR best practices to clients whom engage in our HR Gap Assessment study
  • Supports education of fellow HR constituents and clients by conducting seminars, workshops, and webcasts
  • Develops/reviews content of Employer Guides and tools on subjects including but not limited to FMLA, Paid Time Off, Onboarding, Succession Management and Workplace Flexibility
  • Proposes and manages client projects including paid time off and leave competitiveness/compliance. Prepares project plans, timelines, and budgets and leads execution. Finalizes and presents quality deliverables to the client in a timely manner
  • Maintains first-hand knowledge about all our products and services

Client Relationship Management

  • Establishes strong relationships with client and sales teams and other national practices to deliver our value proposition
  • Partners with client service and sales teams to implement HR initiatives that support client retention strategies
  • Tracks and records all client activity in relevant databases in a timely manner
  • Ensures client satisfaction with consultation and service provided

The Requirements

  • BS/BA in Business Administration, HR or Finance with a minimum of 10 years of relevant experience preferably in a consulting environment (corporate experience is a plus), particularly with middle-market clients. PHR-CA, SHRM-CP or other HR certification preferred
  • Senior level HR expertise demonstrated through the deliverance of high-quality and thoughtful HR solutions aligned with organizational objectives, evaluation of potential issues and provision of appropriate HR recommendations to address such issues
  • Knowledge of key HR disciplines including talent acquisition and management, employee retention and engagement, performance management, training and development.
  • Strong knowledge of federal and state employment laws (e.g., FMLA, ADA, FLSA, et al) and appropriate application to employee relations matters
  • Strong knowledge and ability to consult clients on state specific laws including but not limited to those related to harassment, paid leave, salary inquiries, ban-the-box, etc. Specific, working knowledge on California specific employment laws required.
  • Exceptional communication skills, both written and oral. Ability to give effective and engaging presentations to small and large client/prospect audiences
  • Strong analytical skills (both qualitative and quantitative). Proficiency in Excel, PowerPoint, Word, and web-based technology solutions. Ability to develop new tools and templates that can be leveraged using Excel and other software
  • Excellent project management skills with the ability to manage multiple projects simultaneously with strong attention to detail
  • Willingness to travel 40%-50%, with overnight travel required (and willingness to utilize web-based technology as alternatives)

Valid Through: 2019-11-12