Senior Global Training / Education Manager

Medtronic   •  

Boulder, CO

Industry: Manufacturing

  •  

8 - 10 years

Posted 34 days ago

This job is no longer available.

Careers that Change Lives

Are you a passionate, dedicated and motivated individual looking for a new challenge? The goal of the Senior Global Training/Education Manager is to advance global RGI-PM clinical and sales training by creating standardized global training curricula, deploying this content to regional training and marketing teams, and assisting these regional teams in executing world-class training programs, inclusive of Product Launch Excellence.

The incumbent is expected to work across the matrix with commercial functions including, but not limited to, Global and Regional Commercial Capabilities, Sales Leadership, Global and Regional Marketing, Medical Affairs, Commercial Operations, Marketing Communications, and HR. Working with these key stakeholders, this individual will design and deploy curricula to effectively execute on RGI-PM business initiatives, as well as engage in a continuous feedback loop with regional partners.

The Minimally Invasive Therapies Group (MITG) strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions. We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

Impact patient outcomes. Come for a job, stay for a career.

Summary of Position

  • Drive Global Training Standardization across the RGI-PM Center of Excellence by collaborating with regional training and marketing to create consistent commercial training, focused on ~80% global standardization, ~20% localized customization at the point of delivery

  • Align curricula creation and implementation to the following organizational groups: New Hires, Current Sellers, Sales Leadership (FLSM/AVP/Executive), and Distributors

  • Use gap analysis discussions with Marketing and Sales to develop programs that build new capabilities to address identified gaps

  • Support the Global Sales Development Council (SDC), aligning efforts to needs/gaps determined by this group, helping to standardize best practices, curriculums and metrics to infuse regional growth

  • Execute on New Product Launch Excellence, driving alignment between global/regional stakeholders (Sales Training/Marketing/Sales/Medical Affairs)

  • Lead global Train-the-Trainer (TTT) initiatives to deploy curricula to regional training and marketing, supporting in-country sales training teams to build robust commercial solutions

  • Partner closely with global Advanced Commercial Development and Sales Training functions in Commercial Capabilities to support evolving capability TTT events as needed

Essential Functions

  • Execute on the creation and deployment of initiatives to advance commercial capabilities of sales representatives, regional and senior leadership, and distributor partners

  • Partner with Training Operations to design and develop this global curriculum, and work with Regional Sales Training/Marketing to deliver to regional customers

  • Continually lead the sharing of content and knowledge between GBU and regions to create a globally common and consistent commercial training pathway

  • Collaborate across the Matrix with Medical Affairs/PACE and Commercial Operations to determine synergies with other training platforms, finding efficiencies

  • Align to corporate processes, including ZINC/MAP approval procedures

  • Support development and deployment of global Training Manager excellence certification process

  • Effectively model facilitation and training excellence (TTT) for regional training managers

  • Partner with Regional Sales Training teams in a creative, dependable, and flexible manner to improve existing training programs, meeting needs of local markets within region

  • Ensure all training content is up-to-date and properly reflects selling philosophy and models

  • Routinely partner with Training Operations to ensure ongoing value of clinical curriculum, and be actively involved in the continuous improvement of training programs

  • Align with Marketing on materials and programs for the existing portfolio and new product launches, including collaborating with Marketing Ambassadors on regional training needs

  • Support development of talent and find resource efficiencies by utilizing field seller/regional training Subject Matter Experts on curricula development and deployment where applicable

Must Have: Minimum Requirements

  • Bachelors degree required
  • Minimum of 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience


Nice to Have

  • Experience in a medical sales organization that includes:

    • 5+ years in one or more of the following functions: Sales, Clinical Training, Sales Training, Medical Education, or other relevant areas

    • Experience/Training in Instructional Design/Adult Learning Principles of Training Curricula

    • Depth of commercial experience, Cross-BU preferred

    • Regional OUS Experience/Global Acumen/Strong Cross-Cultural Agility

    • Proven track record of ability to navigate and collaborate across the global MDT Matrix

    • In-depth knowledge of the field sales organization, structure, processes and culture

    • 3+ years of experience as a Professional Trainer preferred

    • Strategy development or support (i.e. Marketing/PACE) preferred

    • Proven experience in multicultural dimensions, particularly different learning and thinking styles

    • Experience with project management/project leadership, excellent planning and organizational skills

Preferred Skills:

  • Self-motivator who can apply innovative thinking to define solutions to business problems; solution oriented

  • Ability to build cross-functional engagement

  • High capacity to learn in a fast-paced environment

  • Strong track record and demonstration of results
  • Proven ability to manage multiple, complex projects concurrently

  • Solid organizational skills and ability to operate independently

  • Excellent influencing, interpersonal, communication, presentation and facilitation skills

  • Mastery level knowledge of clinical and selling skills, knowledge of adult learning principles

  • Management experience preferred

  • Demonstrated leadership/coaching skills

  • Ability to maintain an ethical mindset and conduct business with integrity

  • Excellent oral and written communication skills
  • Proficient in MS Excel, Word, PowerPoint, and Outlook

    Competencies:

    Drive for Results, Dealing with Ambiguity, Champions Integrity and Trust, Managerial Courage, Customer Focus, Learning/Change Agility, Building Effective Teams, Business Acumen, Organizational Agility, Collaboration and Influencing, Executive Presence, Cross-Cultural Agility

WORKING LOCATION/CONDITIONS:

  • Work location flexible
  • Frequent travel to GBU and Regional headquarters

  • Travel required: Approximately 50%, domestic and international

  • Fluent in English. Multiple languages preferred for Europe and other regions where it applies. Ability to be flexible with hours of operation

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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