Careers that Change Lives
Are you a passionate, dedicated and motivated individual looking for a new challenge? The goal of the Senior Global Training/Education Manager is to advance global RGI-PM clinical and sales training by creating standardized global training curricula, deploying this content to regional training and marketing teams, and assisting these regional teams in executing world-class training programs, inclusive of Product Launch Excellence.
The incumbent is expected to work across the matrix with commercial functions including, but not limited to, Global and Regional Commercial Capabilities, Sales Leadership, Global and Regional Marketing, Medical Affairs, Commercial Operations, Marketing Communications, and HR. Working with these key stakeholders, this individual will design and deploy curricula to effectively execute on RGI-PM business initiatives, as well as engage in a continuous feedback loop with regional partners.
The Minimally Invasive Therapies Group (MITG) strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions. We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.
Impact patient outcomes. Come for a job, stay for a career.
Summary of Position
Drive Global Training Standardization across the RGI-PM Center of Excellence by collaborating with regional training and marketing to create consistent commercial training, focused on ~80% global standardization, ~20% localized customization at the point of delivery
Align curricula creation and implementation to the following organizational groups: New Hires, Current Sellers, Sales Leadership (FLSM/AVP/Executive), and Distributors
Use gap analysis discussions with Marketing and Sales to develop programs that build new capabilities to address identified gaps
Support the Global Sales Development Council (SDC), aligning efforts to needs/gaps determined by this group, helping to standardize best practices, curriculums and metrics to infuse regional growth
Execute on New Product Launch Excellence, driving alignment between global/regional stakeholders (Sales Training/Marketing/Sales/Medical Affairs)
Lead global Train-the-Trainer (TTT) initiatives to deploy curricula to regional training and marketing, supporting in-country sales training teams to build robust commercial solutions
Partner closely with global Advanced Commercial Development and Sales Training functions in Commercial Capabilities to support evolving capability TTT events as needed
Execute on the creation and deployment of initiatives to advance commercial capabilities of sales representatives, regional and senior leadership, and distributor partners
Partner with Training Operations to design and develop this global curriculum, and work with Regional Sales Training/Marketing to deliver to regional customers
Continually lead the sharing of content and knowledge between GBU and regions to create a globally common and consistent commercial training pathway
Collaborate across the Matrix with Medical Affairs/PACE and Commercial Operations to determine synergies with other training platforms, finding efficiencies
Align to corporate processes, including ZINC/MAP approval procedures
Support development and deployment of global Training Manager excellence certification process
Effectively model facilitation and training excellence (TTT) for regional training managers
Partner with Regional Sales Training teams in a creative, dependable, and flexible manner to improve existing training programs, meeting needs of local markets within region
Ensure all training content is up-to-date and properly reflects selling philosophy and models
Routinely partner with Training Operations to ensure ongoing value of clinical curriculum, and be actively involved in the continuous improvement of training programs
Align with Marketing on materials and programs for the existing portfolio and new product launches, including collaborating with Marketing Ambassadors on regional training needs
Support development of talent and find resource efficiencies by utilizing field seller/regional training Subject Matter Experts on curricula development and deployment where applicable
Must Have: Minimum Requirements
Nice to Have
Experience in a medical sales organization that includes:
5+ years in one or more of the following functions: Sales, Clinical Training, Sales Training, Medical Education, or other relevant areas
Experience/Training in Instructional Design/Adult Learning Principles of Training Curricula
Depth of commercial experience, Cross-BU preferred
Regional OUS Experience/Global Acumen/Strong Cross-Cultural Agility
Proven track record of ability to navigate and collaborate across the global MDT Matrix
In-depth knowledge of the field sales organization, structure, processes and culture
3+ years of experience as a Professional Trainer preferred
Strategy development or support (i.e. Marketing/PACE) preferred
Proven experience in multicultural dimensions, particularly different learning and thinking styles
Experience with project management/project leadership, excellent planning and organizational skills
Self-motivator who can apply innovative thinking to define solutions to business problems; solution oriented
Ability to build cross-functional engagement
High capacity to learn in a fast-paced environment
Proven ability to manage multiple, complex projects concurrently
Solid organizational skills and ability to operate independently
Excellent influencing, interpersonal, communication, presentation and facilitation skills
Mastery level knowledge of clinical and selling skills, knowledge of adult learning principles
Management experience preferred
Demonstrated leadership/coaching skills
Ability to maintain an ethical mindset and conduct business with integrity
Proficient in MS Excel, Word, PowerPoint, and OutlookCompetencies:
Drive for Results, Dealing with Ambiguity, Champions Integrity and Trust, Managerial Courage, Customer Focus, Learning/Change Agility, Building Effective Teams, Business Acumen, Organizational Agility, Collaboration and Influencing, Executive Presence, Cross-Cultural Agility
Frequent travel to GBU and Regional headquarters
Travel required: Approximately 50%, domestic and international
Fluent in English. Multiple languages preferred for Europe and other regions where it applies. Ability to be flexible with hours of operation
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.