Senior Global IT Experience Manager

Intercom   •  

San Francisco, CA

Industry: Technology


8 - 10 years

Posted 79 days ago

This job is no longer available.

What will I be doing? ?

  • You will lead a team of 10 IT Experience Leads and Specialists to offer an outstanding IT experience across our global workplace portfolio by providing leadership, guidance, and support.
  • You will help refine and bring to life your team's vision, mission and values.
  • You will contribute to, and execute on, our IT strategy and road map for Intercom that supports the company’s vision and long-term company goals.
  • You will have an unwavering dedication to next-level end user experience.
  • You will grow and nurture the growth and professional development of your team members.
  • You will work hand in-hand-with IT Infrastructure and Workplace to deliver on-time, on-budget, fully functional fit outs.
  • You’ll build and nurture a synergistic working relationship between IT Infrastructure, Security, Workplace, and the rest of the company.
  • You’ll raise the bar for IT Support & Operations excellence in our industry.
  • You'll help identify, pilot and implement new tools that support collaboration, innovation and efficiency.

What skills do I need? ?

  • You have worked in IT for 7+ years
  • You have prior experience successfully managing a global IT Support team.
  • You have technical domain expertise with, and know the latest best practices in AV, video conferencing systems, G Suite, Zoom, Ring Central, Slack, TEEM, C-Cure 9000, network administration, or equivalent systems, among others.
  • You’re adept at technically advising and mentoring support teams.
  • You know how to inform and manage (from and IT perspective) workplace fit-outs from inception, through design, construction and delivery.
  • You possess wonderful passion for what you do and are fond of operational excellence.
  • You have expertise in identifying and establishing valuable metrics for your team.
  • You are both creative and analytical with excellent communication style and skills.
  • You can build compelling business cases rooted in data and end user benefits for presentation to the executive committee.
  • You can create a healthy, fun and dynamic workplace.