You will lead a team of 10 IT Experience Leads and Specialists to offer an outstanding IT experience across our global workplace portfolio by providing leadership, guidance, and support.
You will help refine and bring to life your team's vision, mission and values.
You will contribute to, and execute on, our IT strategy and road map for Intercom that supports the company’s vision and long-term company goals.
You will have an unwavering dedication to next-level end user experience.
You will grow and nurture the growth and professional development of your team members.
You will work hand in-hand-with IT Infrastructure and Workplace to deliver on-time, on-budget, fully functional fit outs.
You’ll build and nurture a synergistic working relationship between IT Infrastructure, Security, Workplace, and the rest of the company.
You’ll raise the bar for IT Support & Operations excellence in our industry.
You'll help identify, pilot and implement new tools that support collaboration, innovation and efficiency.
What skills do I need? ?
You have worked in IT for 7+ years
You have prior experience successfully managing a global IT Support team.
You have technical domain expertise with, and know the latest best practices in AV, video conferencing systems, G Suite, Zoom, Ring Central, Slack, TEEM, C-Cure 9000, network administration, or equivalent systems, among others.
You’re adept at technically advising and mentoring support teams.
You know how to inform and manage (from and IT perspective) workplace fit-outs from inception, through design, construction and delivery.
You possess wonderful passion for what you do and are fond of operational excellence.
You have expertise in identifying and establishing valuable metrics for your team.
You are both creative and analytical with excellent communication style and skills.
You can build compelling business cases rooted in data and end user benefits for presentation to the executive committee.
You can create a healthy, fun and dynamic workplace.