Senior Fraud & Credit Data Analyst

Intuit   •  

Mountain View, CA

Industry: Technology


Less than 5 years

Posted 39 days ago


We are seeking a Senior Risk Policy Data Analyst as part of our growing Risk Analytics and Insight team within Intuit’s Small Business Group (SBG). The Analyst will work across functions (Risk Operations, Decision Science, Marketing, Product, Finance, Corporate Accounting, etc.) to use data to drive insights to help achieve Intuit Small Business Group’s short and long term business outcomes.    Over the past several years, SBG has begun to build strong strategic risk capabilities in testing and analyzing new ways to widen the acquisition funnel while maintaining acceptable risk. We’re looking for a candidate to help continue to build a strong analytics culture as part of the growing team. This role reports to the Manager of SBG Risk Analytics and Insight.     


Coordinate with Payment & Payroll Risk and Operations leaders, database engineers and business leaders to accomplish the following:    

  • Translate business questions into verifiable hypotheses and make decisions through testing 
  • Leverage data to understand our Small Business payment & payroll business and related Fraud, Financial and Compliance Risk in depth and identify trends that indicate elevated risk and inform and influence Risk Policy where applicable 
  • Proactively identify areas of opportunity and suggest projects to mitigate risk while providing an awesome and delightful customer experience  
  • Work with engineers to develop, test, and maintain accurate tracking, capturing and reporting of key payment & payroll and Risk metrics via server-side data collection and other database sources 
  • Maintain and improve a set of automated reporting to provide the basis for in-depth analysis and business evaluation; in doing so provide the standardized logic for Risk analysts to build upon 
  • Use tools and programs such Microsoft SQL Server (SSRS, SSAS), ODBC, Excel, Netezza, R, QuickBase, Tableau, QlikView and many other internal tools to work efficiently at scale 
  • Provide analysis and insight that help manage Risk policies such as customer processing limits and approvals/underwriting for all Payment & payroll products 
  • Partner with Risk Operations to provide analysis and reporting that enables efficient Risk processes and results in improved loss metrics and performance 
  • Develop forward-looking loss forecasting capability for new and existing products and merchant types, reflecting other macro loss performance trends that affect forecasts 
  • Deploy advanced analytics using data mining and predictive modeling techniques to drive Payment & payroll business outcomes agents 


  • Strong business acumen and exceptional analytical ability with 3-5 years of relevant experience.  Experience with Small Business Payment & payroll processing and/or merchant acquiring preferred
  • Advanced SQL and coding skills to perform data segmentation and aggregation from scratch.  Microsoft SQL Server Management Studio experience highly preferred.
  • Good working experience with data analytics and visualization tools (Excel, Power Pivot, Tableau, QlikView, etc.) Experience with statistical analysis preferred
  • Outstanding communication skills with the ability to deftly negotiate, prioritize across teams, influence decision makers and build consensus with teams
  • High degree of accountability, organization and empathy
  • Experience working with Key Performance Indicator metrics such as conversion rates, user acquisition, conversion and retention and/or product usage
  • Bachelor’s Degree in Quantitative Field or commensurate experience, Master’s degreepreferred