The Senior Facility Manager has responsibility and accountability for all aspects of healthcare facility operations in accordance with acceptable healthcare standards and safety and compliance requirements, including operations and maintenance, financial management, and support of dynamic business needs with a strong customer service and relationship management focus. The Senior Facility Manager may lead a team of facility managers, engineers, technicians and service partners in the successful execution of a common vision for superior service delivery.
- Coordinate all operational aspects of a regional portfolio of properties in a manner, which protects, maintains and improves the value of the assets
- Collaborate with service partners (e.g. food services, janitorial, security, furniture, etc.) to deliver high quality services per scope of work and contractual agreements
- Inspect assigned properties on a regular basis to ensure that all sites are clean, orderly and in good repair.
- Ensure all inspections and routine reporting are performed on time and accurately
- Oversee programs forinspection and preventive and predictive maintenance and repair of all assets.
- Ensurefacilitiesand operations remain in compliance with:
- portfolio wide initiatives
- client policies, such as emergency response, environmental health and hazard
- all applicable laws and governing regulations (e.g. The Joint Commission, AAAHC, OSHA, etc.)
- Adhere to critical environment programs, processes and reporting requirements
- Identify, drive and participate in improvement initiatives that will benefit client and on-site customers.
- Develop accurate budgets and manage financial commitments, based on established service levels and business requirements, with emphasis on minimizing expenses through efficient use of manpower and resources and provision of monthly variance explanations and re-forecasting of expenses.
- Contribute to multi-year capital project plans
- Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes amending contracts, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance
- Serve as the primary point of contact for real estate operations, including relationship management with the onsite customers
- Ensure customer understanding of enterprise initiatives and service levels, strategic partnering, and continuous improvement efforts by engaging local leadership regularly.
- Engage local leadership and business segment liaisons in monthly forums to inform and engage the business to meet their facility needs
- Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
- Support the team in the implementation of special projects for the client.
Partner Relationship Management
- Coordinate with Landlords to ensure services are provided per the lease
- Participate with the project, planning and transaction teams to manage all projects on sites in a timely, cost effective manner at budgeted levels. Ensure seamless hand off of completed projects from Project Manager to Facility Manager.
- Collaborate with sourcing team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level.
- Engage service partners to advance performance, culture, and the patient experience.
- Provides regular guidance to supplier partners to function as a high-performance team in a high touch, customer service environment.
- With direct reports, develop employees and seek performance improvement; conduct performance evaluations; develop and monitor annual training programs for management and technical direct reports, suggest additional appropriate training opportunities.
- Minimum of eight (8) years of facilities management experience in a healthcare environment. Bachelor’s degreepreferred.
- Comprehensive knowledge of federal, state, local standards and codes, and requirements of regulatory agencies for healthcare (e.g. Life Safety, Emergency Management, etc.).
- Knowledge of standards and provision of technical expertise for compliance with accrediting agencies, such as AAAHC and TJC.
- Critical thinking skills, effective communication skill with multiple levels of stakeholders at customer and client, decisive judgment, and the ability to build and foster positive relationships. Strong leadership skills.
- Demonstrated capability to work in a dynamic, fast-paced environment; strong organizational and workload management skills.
- Ability to communicate effectively, both orally and in writing, with clear recommendations
- Aptitude to handle conflicts or challenging situations confidently and to resolve problems under pressure and be decisive.
- Certified Healthcare Facilities Manager (CHFM) certification desirable.
- Proficient in MS Office Suite and Computerized Maintenance Management System (CMMS). Corrigo experience is strongly preferred.