JLL is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the second quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of June 30, 2017, LaSalle Investment Management had $57.6 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.
JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of teamwork, ethics and excellence. Our clients see the results as we address their needs, solve their problems and bring new ideas.
As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract and develop the very best people in the business.
Our values define who we are, underscore our commitment to clients and provide direction for everything we do.
Our unique culture has been recognized by industry experts and our peers. We are:
- A LinkedIn "Top Company: Where the World Wants to Work Now"
- A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
- World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years
- America’s 100 Most Trustworthy Companies from Forbes Magazine
- #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years
This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.
The Senior Facility Manager has responsibility and accountability for all aspects of healthcare facility operations in accordance with acceptable healthcare standards and safety and compliance requirements, including operations and maintenance, financial management, and support of dynamic business needs with a strong customer service and relationship management focus. The Senior Facility Manager may lead a team of facility managers, engineers, technicians and service partners in the successful execution of a common vision for superior service delivery.
- Coordinate all operational aspects of a regional portfolio of properties in a manner, which protects, maintains and improves the value of the assets
- Collaborate with service partners (e.g. food services, janitorial, security, furniture, etc.) to deliver high quality services per scope of work and contractual agreements
- Inspect assigned properties on a regular basis to ensure that all sites are clean, orderly and in good repair.
- Ensure all inspections and routine reporting are performed on time and accurately
- Oversee programs forinspection and preventive and predictive maintenance and repair of all assets.
- Ensurefacilitiesand operations remain in compliance with:
- portfolio wide initiatives
- client policies, such as emergency response, environmental health and hazard
- all applicable laws and governing regulations (e.g. The Joint Commission, AAAHC, OSHA, etc.)
- Adhere to critical environment programs, processes and reporting requirements
- Identify, drive and participate in improvement initiatives that will benefit client and on-site customers.
- Develop accurate budgets and manage financial commitments, based on established service levels and business requirements, with emphasis on minimizing expenses through efficient use of manpower and resources and provision of monthly variance explanations and re-forecasting of expenses.
- Contribute to multi-year capital project plans
- Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes amending contracts, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance
Client Relationship Management
- Serve as the primary point of contact for real estate operations, including relationship management with the onsite customers
- Ensure customer understanding of enterprise initiatives and service levels, strategic partnering, and continuous improvement efforts by engaging local leadership regularly.
- Engage local leadership and business segment liaisons in monthly forums to inform and engage the business to meet their facility needs
- Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
- Support the team in the implementation of special projects for the client.
Partner Relationship Management
- Coordinate with Landlords to ensure services are provided per the lease
- Participate with the project, planning and transaction teams to manage all projects on sites in a timely, cost effective manner at budgeted levels. Ensure seamless hand off of completed projects from Project Manager to Facility Manager.
- Collaborate with sourcing team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level.
- Engage service partners to advance performance, culture, and the patient experience.
- Provides regular guidance to supplier partners to function as a high-performance team in a high touch, customer service environment.
- With direct reports, develop employees and seek performance improvement; conduct performance evaluations; develop and monitor annual training programs for management and technical direct reports, suggest additional appropriate training opportunities.
- Minimum of ten (10) years of facilities management experience in a healthcare environment. Bachelor’s degreepreferred.
- Comprehensive knowledge of federal, state, local standards and codes, and requirements of regulatory agencies for healthcare (e.g. Life Safety, Emergency Management, etc.).
- Knowledge of standards and provision of technical expertise for compliance with accrediting agencies, such as AAAHC and TJC.
- Critical thinking skills, effective communication skill with multiple levels of stakeholders at customer and client, decisive judgment, and the ability to build and foster positive relationships. Strong leadership skills.
- Demonstrated capability to work in a dynamic, fast-paced environment; strong organizational and workload management skills.
- Ability to communicate effectively, both orally and in writing, with clear recommendations
- Aptitude to handle conflicts or challenging situations confidently and to resolve problems under pressure and be decisive.
- Certified Healthcare Facilities Manager (CHFM) certification desirable.
Proficient in MS Office Suite and Computerized Maintenance Management System (CMMS). Corrigo experience is strongly preferred