Senior Enterprise Account Manager in Seattle, WA

$80K - $100K(Ladders Estimates)

Glassdoor   •  

Seattle, WA 98160

Industry: Consumer Technology

  •  

8 - 10 years

Posted 52 days ago

Want to love your work? At Glassdoor, one of the world's largest and fastest-growing job and recruiting sites, our mission is to help people everywhere find a job and company they love. As an innovative technology company, we are disrupting the employment industry on a global scale by changing how people search for jobs and how companies recruit talent. We're in a time of rapid growth, fueled by our recent acquisition by Recruit Holdings. This is an opportunity to join our company at a time of incredible global growth.


Position Description


We're looking for a high performing Sr. Enterprise Account Manager with 8+ years experience retaining and growing revenue while delivering an exceptional level of customer service. As a Sr. Enterprise Account Manager you will be responsible for profitably managing a high volume of current accounts by proactively ensuring client satisfaction/retention and increasing revenue.


What You'll Do:

  • Manage and grow a large book of business through a high-deep and wide sales approach
  • Maintain account retention while providing exceptional customer service and developing new client relationships
  • Successfully communicate and work with third-party agencies to deliver enhanced metrics and over proportional growth
  • Create client value by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
  • Partner with the Client Success Team to ensure clients are receiving proper program expectations and deliver impactful QBR's
  • Exceed monthly/quarterly retention and growth goals
  • Thrive on change while remaining highly organized, optimistic, and coachable
  • Identify product improvements or new products by remaining current on industry trends, market activities, and competitors

What You Bring:

  • 8+ years of Account Management experience (prior sales or advertising experience desired) with a strong track record of success
  • Experience working within a team environment to over-deliver on desired results
  • Experience with high-level (Director or above) contract negotiations and the ability to successfully navigate complex organizations
  • Ability to prioritize and manage large Enterprise Accounts (3k+ employee size organizations) with a strong focus on retention and growing your book of business
  • Excellent time management and organizational skills
  • Solid ability to handle tough conversations with clients in a professional, solution-oriented manner
  • Strong belief in a proactive rather than reactive approach to handling clients
  • A passion for excellent customer service
  • Technically savvy and specifically skilled in SFDC & Marketo
  • HR or recruiting industry experience preferred
  • Strong interpersonal communication (both verbal and written)
  • Bachelor's Degree or higher


Valid Through: 2019-10-18