Etsy seeks a senior engineering manager to lead our Customer Resolutions engineering team, which supports our customer support, and trust and safety product initiatives. Using tools built and maintained by this team, Etsy provides 24/7 email, chat, and phone support for millions of users via our Help Center and through integrated product experiences. The team is also responsible for automating the effort to ensure the integrity of a marketplace with millions of sellers and tens of millions of items, and provide tools for our trust and safety agents.
This job is all about increasing customer loyalty and trust by building systems that enable us to resolve our customers� issues more quickly, or preventing them from running into issues by ensuring that items that violate our policies never make it into the marketplace or are removed as quickly as possible. Your engineering teams will succeed by helping the teams that work directly with our customers use best in class tools to do their work, ensuring that these teams have access to the data they need to resolve customer issues, and eliminating as many tedious tasks as possible through automation.
This role is based in Brooklyn, NY.
About the roleAbout you
Interested in working with us? Send us a cover letter and your CV or resume explaining why you�d be great for the job. We value your unique talents and point of view, so feel free to tell us what you are all about. And if you write, draw, craft, or contribute to something you�re proud of, we�d love to hear about it.
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.