Senior Engineer, TechOps Services

Salary depends on experience
Posted on 03/27/18
Omaha, NE
Salary depends on experience
Posted on 03/27/18

Role:

An outstanding career opportunity with a leading provider of securities brokerage services and technology-based financial services.  The Senior Engineer will work to collaborate with platform operations team members to execute services supporting over 9 corporate locations, approximately 6,000 users, 3 major Data centers and 5 million Clients. This individual will execute lifecycle, maintenance and support of enterprise infrastructure platforms and must have the ability to function autonomously in a collaborative culture with focus on business outcome(s), impact to the firm and client service orientation.


The Senior Engineer will:

  • Perform incident response and break-fix triage for issues related to infrastructure platforms.
  • Infrastructure including but not limited to middleware, database, server operating systems, virtualization and storage technologies.
  • Partner with requestors to execute tasks provided via request portal for service delivery.
  • Conduct analysis and provide suggestions to improve the delivery of services by the team.
  • Execute and improve vulnerability and resiliency management strategies which includes patching, reboots, infrastructure testing and other proactive maintenance tasks.
  • Provide mentorship and leadership to emerging talent within the infrastructuretechnology.
  • Conduct peer review analysis and acceptance for new or modified processes to ensure sustainability and repeatability.

Responsibilities:

  • Executes and provides feedback for operational policies, procedure, processes and standards.
  • Provides subject matter expertise in cross-functional strategic and tactical efforts.
  • Provides subject matter expertise and leadership in triage for escalated production incidents.
  • Partners with key vendor providers to escalate and troubleshoot severity issues.
  • Assist in developing engineering and operational service metrics with actionable plans to improve operational efficiency, enhance service quality/SLA, and optimize delivery.
  • Propose, design, and implement enhancements and additions to current environment
  • Provide 24/7 on-call support on rotating schedule.
  • Lead the development and execution of scripts focusing on the enhancement and efficiency of day-to-day tasks executed by the platform operations team.
  • Collaborate with team members to provide feedback on the enhancement of operation policy, process and workflow.
  • Evaluates and actions against metrics analyzing the performance of the infrastructure operations team to ensure timely and accurate services delivery.
  • create and maintain System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.
  • Provide mentorship and leadership to emerging talent within the infrastructuretechnology (in the form of cross training, workshops, and knowledge sharing).
  • Conducts peer review analysis and acceptance for new or modified processes to ensure sustainability and repeatability.
  • First and Second level troubleshooting for server and storage platforms supporting trading and client and assocciate services.
  • Perform implementation, maintenance, remediation, and troubleshooting services for server and storage platforms supporting trading and client services
  • Perform implementation, maintenance, remediation, and troubleshooting services for server and storage platforms including middleware, database and server operating systems
  • Analyzes and executes configuration and audit strategies to assist in ensuring compliance with standard settings and security direction
  • Provides delivery services as working member of a core project team delivering business projects.
  • Collaborate with application owners to install, configure and deliver third party product installations.
  • Executes the delivery of standard platform builds.

Requirements:

  • BA or BS Engineering, Computer Science or related field
  • Extensive Systems Engineering and/or Operations experience within e-commerce or financial services industry
  • Ability to develop automation using Python, Powershell and/or Perl
  • Subject Matter Knowledge and understanding of the following databasetechnologies: Postgres, SQL, Oracle, No SQL (MongoDB)
  • Subject Matter Knowledge and understanding of the following Middleware Technologies: Websphere, Tomcat/tcServer, Tibco AMX, EMS, MQ
  • Subject Matter Knowledge and understanding of the following Server OS: Red Hat Linux, VMware ESX
  • Subject Matter Knowledge and understanding of the following Tools & Utilities: IBM BigFig Puppet Software, Tivoli Monitoring
  • Extensive Network Systems Engineering and/or Operations experience within e-commerce or financial services industry

  • Ability to develop automation using Python and/or Perl

  • Subject Matter Knowledge and understanding of technologies including Juniper, Cisco, Cloud Proxies, VPN, Load balancers

  • Subject Matter Knowledge and understanding of Scripting: Pearl / Python

  • Understanding of security and risk, especially as it relates to patch and configuration management, logging, alerting and monitoring.

  • Extensive troubleshooting, triage, root cause analysis and performance monitoring skills.

  • Should have an understanding of current industry trends and their advantages with ability to right fit into an existing environment.

  • Background working in organizations that provide 24x7x365 support.

  • Demonstrate the ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.

  • Must be able to communicate effectively with technical and non-technical audiences. 

  • Must be a self-starter with the ability to work independently and in a collaborative team environment.

  • Understanding of security and risk, especially as it relates to patch and configuration management, logging, alerting and monitoring.
  • Extensive troubleshooting, triage, root cause analysis and performance monitoring skills.
  • Experience with ITIL and/or other similar frameworks.
  • Experience with LEAN methodologies, leading Value Stream mapping sessions and driving problem resolution meetings with cross-functional teams.
  • Should have an understanding of current industry trends and their advantages with ability to right fit into an existing environment.
  • Background  working in organizations that provide 24x7x365 support.
  • Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.
  • Must be able to communicate effectively with technical and non-technical audiences.  
  • Must be a self-starter with the ability to work independently and in a collaborative team environment.
  • ITIL preferred
  • Military education or experience may be considered in lieu of civilian requirements listed.

ID# 2018-15577

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